Sr. Technical Support
Elm
Total years of experience :13 years, 4 Months
Supporting External haj project, Local haj project, Umrah project, Tafweej project and Etamarna project
Sejel Tech, Jeddah, Saudi Arabia
Technical customer support, 6/2014 till 11/2021
Support the portal of ministry of Haj
Calls receiving by specific type of users regarding (database, network and other services)
Solving problems and inform end user how to work on the website.
Applying tickets to the concerned departments and following up with them, then inform the
customers when it is solved.
Support the Ministry of Haj portal.
Monitoring the networks and solving the issues.
Monitoring the database and solving the issues.
Monitoring the Datacenter and make sure all servers and services working fine.
Al-Quraishi Trading Company, Jeddah, Saudi Arabia
IT - Technical Support, 2011/2014
Solving PC issues (hardware, software)
Dealt with servers (Create user's, add computer, configure communicator, …)
Oracle application configurations.
CITRIX connectivity and support.
Saudi Airlines (WAL), Jeddah / Dammam, Saudi Arabia
IT - Desktop Engineer, 2009
Answering user inquiries regarding computer software or hardware operation to resolve problems.
Amanat Jeddah, Jeddah, Saudi Arabia
IT - Helpdesk As a Trainee, 2008
Learnt how to received calls and solve all the problems.
Applying tickets to the concerned departments.
Worked as a Desktop Engineer to solve hardware/software and network problems.
King Abdulaziz University - JCC, Jeddah, Saudi Arabia Associate/Network Administrator, January 2009