Technical Support Engineer
Macrofix Solutions Pvt Ltd.
Total years of experience :3 years, 3 Months
Services and Support as per ITIL Standards.
Ensures that all tickets closed on Timely manner.
Troubleshoot the problem by taking Remote access of the client computer.
Performing PC tune up of client’s computer.
Performed routine maintenance on all types of computer equipment and printers, performed software upgrades.
Investigate and resolved computer software and hardware problems. Skilled at diagnosing and repairing personal computer.
Installing and updating any software and antivirus.
Dealing with all kind of printer issues.
Configuring and maintaining Microsoft Outlook 2003, 2007, 2010, Outlook Express and live mail.
Proficient in handling escalated calls and providing Technical Support to end-users.
Evaluates expansions or enhancements by studying work load and capacity of computer system.
Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Prepares reference for users by writing operating instructions.
Experience of Cisco LAN switches, including 6500, 3750 and HP 5500 and 5120 switch installation.
Full Command in Inter-VLAN Routing.
Full Command on Cisco IOS Commands.
Installation and setup of routers and switches.
Sound knowledge of WAN technologies such as PPP, Frame-relay, Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2.
Familiar with the setup and basic configuration of Cisco 2950, 2960 Switches.
A computer engineer, also called a software engineer, is responsible for developing, testing and evaluating the software that make our computers work. They may help in the development of new computer games and business applications, or even in the design of entirely new operating systems. A computer engineer may also be responsible for constructing and managing an organization's computer system and supplying technical support. A computer engineer typically works in an office or laboratory environment as part of a team and enjoys a traditional work schedule.