Total Years of Experience: 19 Years, 7 Months
March 2011
To Present
Territory Sales Manager
at Hilti Emirates LLC
Location :
United Arab Emirates - Dubai
• Manage a portfolio of medium to large contracting clients and mega projects;
• Develop trusting relationships by gaining a thorough understanding of client needs and requirements;
• Serve as the link of communication between key customers and internal teams;
• Focus on growing and developing existing clients, together with generating new business;
• Develop innovative solutions for customers that support product range;
• Provide feedback to product design teams so products can be tailored to clients' needs and requirements;
• Attend events, tradeshows and conferences to reach prospective customers and demonstrate the product;
• Recently ranked as number 1 in the organisation for highest number of sales and units sold for the UAE and META (Middle East, Turkey and Africa) region;
• Calculate installation or production costs and estimate savings from new services, products, or equipment;
• Prepare sales and marketing presentations and proposals to explain product specifications and applications.
• Develop trusting relationships by gaining a thorough understanding of client needs and requirements;
• Serve as the link of communication between key customers and internal teams;
• Focus on growing and developing existing clients, together with generating new business;
• Develop innovative solutions for customers that support product range;
• Provide feedback to product design teams so products can be tailored to clients' needs and requirements;
• Attend events, tradeshows and conferences to reach prospective customers and demonstrate the product;
• Recently ranked as number 1 in the organisation for highest number of sales and units sold for the UAE and META (Middle East, Turkey and Africa) region;
• Calculate installation or production costs and estimate savings from new services, products, or equipment;
• Prepare sales and marketing presentations and proposals to explain product specifications and applications.
August 2010
To February 2011
Senior Sales Executive
at Gulf Warranties.W.L.L
Location :
United Arab Emirates - Dubai
• Acted as the thought leader for Gulf Warranties, analysed the allocated territory to inform strategic decision making on product requirements, pricing, marketing and communication;
• Increased profitability in the allocated territory through achievement of business goals and objectives;
• Represented the organisation at meetings with existing and prospective clients, partners and banks;
• Assisted colleagues to set budgets in the allocated territory and develop brand identity;
• Provided accurate and timely forecasting using appropriate sales tools and processes.
• Increased profitability in the allocated territory through achievement of business goals and objectives;
• Represented the organisation at meetings with existing and prospective clients, partners and banks;
• Assisted colleagues to set budgets in the allocated territory and develop brand identity;
• Provided accurate and timely forecasting using appropriate sales tools and processes.
January 2008
To July 2010
Fleet Sales Executive
at Arabian Automobiles Co.
Location :
United Arab Emirates - Dubai
• Maintained existing customer accounts to corporate fleet clients;
• Generated new business by actively prospecting and utilising other marketing methods;
• Achieved sales targets whilst maximising profitability;
• Maintained CRM system, recognised, processed and followed-up sales prospects;
• Maintained awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills;
• Assisted clients with after sales support as required.
• Generated new business by actively prospecting and utilising other marketing methods;
• Achieved sales targets whilst maximising profitability;
• Maintained CRM system, recognised, processed and followed-up sales prospects;
• Maintained awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills;
• Assisted clients with after sales support as required.
July 2007
To January 2008
Customer Service Agent
at Sharjah International Airport
Location :
United Arab Emirates
• Checked passengers in, weighed and checked in baggage and issued labels and boarding passes;
• Handled queries and customer complaints regarding tickets, baggage and flights;
• Maintained high level of customer service at all times;
• Communicated all flight movement messages in and out.
• Handled queries and customer complaints regarding tickets, baggage and flights;
• Maintained high level of customer service at all times;
• Communicated all flight movement messages in and out.
December 2006
To July 2007
Customer Service Representative (CSR)
at AL ANsari Exchange Est
Location :
United Arab Emirates - Dubai
• Provided information about the company’s products and services to customers;
• Assisted customers in choosing the best option for them and provided information about banks and exchange houses across the globe.
• Assisted customers in choosing the best option for them and provided information about banks and exchange houses across the globe.
September 2005
To November 2006
Night Manager InCharge
at Mafraq Hotel Abu Dhabi
Location :
United Arab Emirates - Abu Dhabi
• Led a team of 10 individuals, made up from different departments, responsible for their development;
• Advised on best practice to ensure night shift processes and procedures were followed;
• Ensured exemplary levels of guest service were consistently maintained;
• Maximised room sales and revenue for the hotel;
• Adhered to procedures relating to health, safety and security of guests;
• Managed customers queries and requests in a polite, efficient and courteous manner.
• Advised on best practice to ensure night shift processes and procedures were followed;
• Ensured exemplary levels of guest service were consistently maintained;
• Maximised room sales and revenue for the hotel;
• Adhered to procedures relating to health, safety and security of guests;
• Managed customers queries and requests in a polite, efficient and courteous manner.
January 2004
To January 2005
Receptionist & Front Office Cashier
at Hauza Beach Resort
Location :
Egypt - Sharm el Sheikh
• Checked customers in and out of the hotel;
• Handled guest queries and complaints;
• Ensured high level of customer service at all times.
• Handled guest queries and complaints;
• Ensured high level of customer service at all times.
Share on Facebook
Share on Twitter
Share Via Email