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Ahmed Morad

Territory Sales Manager

Hilti Emirates LLC

Location:
United Arab Emirates - Dubai
Education:
Master's degree, Master of Business Admistration
Experience:
19 years, 7 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  19 Years, 7 Months   

March 2011 To Present

Territory Sales Manager

at Hilti Emirates LLC
Location : United Arab Emirates - Dubai
• Manage a portfolio of medium to large contracting clients and mega projects;
• Develop trusting relationships by gaining a thorough understanding of client needs and requirements;
• Serve as the link of communication between key customers and internal teams;
• Focus on growing and developing existing clients, together with generating new business;
• Develop innovative solutions for customers that support product range;
• Provide feedback to product design teams so products can be tailored to clients' needs and requirements;
• Attend events, tradeshows and conferences to reach prospective customers and demonstrate the product;
• Recently ranked as number 1 in the organisation for highest number of sales and units sold for the UAE and META (Middle East, Turkey and Africa) region;
• Calculate installation or production costs and estimate savings from new services, products, or equipment;
• Prepare sales and marketing presentations and proposals to explain product specifications and applications.
August 2010 To February 2011

Senior Sales Executive

at Gulf Warranties.W.L.L
Location : United Arab Emirates - Dubai
• Acted as the thought leader for Gulf Warranties, analysed the allocated territory to inform strategic decision making on product requirements, pricing, marketing and communication;
• Increased profitability in the allocated territory through achievement of business goals and objectives;
• Represented the organisation at meetings with existing and prospective clients, partners and banks;
• Assisted colleagues to set budgets in the allocated territory and develop brand identity;
• Provided accurate and timely forecasting using appropriate sales tools and processes.
January 2008 To July 2010

Fleet Sales Executive

at Arabian Automobiles Co.
Location : United Arab Emirates - Dubai
• Maintained existing customer accounts to corporate fleet clients;
• Generated new business by actively prospecting and utilising other marketing methods;
• Achieved sales targets whilst maximising profitability;
• Maintained CRM system, recognised, processed and followed-up sales prospects;
• Maintained awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills;
• Assisted clients with after sales support as required.
July 2007 To January 2008

Customer Service Agent

at Sharjah International Airport
Location : United Arab Emirates
• Checked passengers in, weighed and checked in baggage and issued labels and boarding passes;
• Handled queries and customer complaints regarding tickets, baggage and flights;
• Maintained high level of customer service at all times;
• Communicated all flight movement messages in and out.
December 2006 To July 2007

Customer Service Representative (CSR)

at AL ANsari Exchange Est
Location : United Arab Emirates - Dubai
• Provided information about the company’s products and services to customers;
• Assisted customers in choosing the best option for them and provided information about banks and exchange houses across the globe.
September 2005 To November 2006

Night Manager InCharge

at Mafraq Hotel Abu Dhabi
Location : United Arab Emirates - Abu Dhabi
• Led a team of 10 individuals, made up from different departments, responsible for their development;
• Advised on best practice to ensure night shift processes and procedures were followed;
• Ensured exemplary levels of guest service were consistently maintained;
• Maximised room sales and revenue for the hotel;
• Adhered to procedures relating to health, safety and security of guests;
• Managed customers queries and requests in a polite, efficient and courteous manner.
January 2004 To January 2005

Receptionist & Front Office Cashier

at Hauza Beach Resort
Location : Egypt - Sharm el Sheikh
• Checked customers in and out of the hotel;
• Handled guest queries and complaints;
• Ensured high level of customer service at all times.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2018

Master's degree, Master of Business Admistration

at University of Strathclyde
Location : United Kingdom - Glasgow
Master of Business Administration with special focus on Strategy, Digital Leadership and Entrepreneurship.
November 2003

Bachelor's degree, Tourism Studies

at Faculty Of Tourism & Hotels
Location : Sadat City, Egypt
Graduation Project:
Information Technology in Tourism Industry.
Grade : Excellent

Specialties & Skills

Computer Knowledge

Learning Languages

Internet

Handling Complains

Building Relationship

High Deep and Wide (selling at high levels)

Impactful Communication

Team building

Handling customer's objections

Lead Generation

Situational Leadership

Key Account Management

New Business Development

Business Development

Sales Management

Analytics

Relationship Building

Business

Key Account Management

Social Profiles

Social Profiles

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Personal Website
URL removed due to policy violation. Please contact support for further information.

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Expert

French

Beginner

Training and Certifications

Effective Problem-Solving and Decision-Making ( Training )

University of California, Irvine
April 2015 (72 hours)

Diploma in Customer Service ( Certificate )

Issued in: March 2015

Certificate of completion ( Certificate )

Issued in: January 2008 Valid Until: - January 2008

Hobbies and Interests

Share your hobbies and interests so employers can know more about you.
Help employers know more about you by looking at your hobbies and interests

Social Media

Photography

Travel

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