Ahsan Butt

• Install, upgrade, support and troubleshoot all Windows operating systems and other desktop applications
• Active Directory Users and Groups administration, user account creation/blocking and password resets/id unlocks.
• O365 Email ID Creation and Assigning License
• Performing Oracle Backup Jobs
• Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system
• Drive continuous improvements in the delivery of IT services, establish both performance targets and stretch goals
• Provide standardized reporting to the management on change/incident/problem management, including trend analysis and recommendations
• Share Point Portal User Management
• Users Access Control Management
• Endpoint Protection antivirus server and client administration ( Symantec & Trend Micro)
• Encryption software administration ( Symantec & Trend Micro)
• Perform Closure of Business (COB) for Core Banking software Temenos T24.
• Install, upgrade, support and troubleshoot printers, IP Phones and other computer hardware.
• Works with vendor support contacts to resolve warranty issues for desktop and printers
• Windows Update Management over WSUS
• Created Analyst performance reports and delivered them to senior management
• Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.
• Participated in ticket escalation process to expedite resolution of issues
• CA arc serve backup tool administration, for daily, weekly, monthly backup and restoring the backups based on user request

Nishat Chunian Group, the company today has a vertically integrated textile company which prides itself of being the fourth largest textile company in Pakistan (in terms of turnover).

Responsibilities:
• Install, configure, administration and troubleshoot Cisco switches both on L2 (Cisco 2950, 2960, 2970) & L3 (Cisco 3560 G, CISCO 3750).
• Configuration and Managing DHCP, MDaemon (Email Server), Sentez Server, Squid server, Active Directory Roles, Permissions, Group Policies in Server 2008R2
• Provide Server 2008/2008 R2/2012 Configuration & administration.
• Server Hardware installation and configuration
• Installation and configuration of IT Help desk for automating IT service ticketing, complaint and preventative maintenance. Automating ISO 9001 process on service desk
• Performing basic analysis of events, incidents and trouble shooting.
• 24x7 Incident Support via Phone, Email, Web and SCCM Remote Control.
• Maintain network and computer system security.
• Windows Installation, Troubleshooting, Backup & Recovery Systems.
• Maintain Inventory Record Of IT Assets
• Arrange Audio/Video Conference Call Meeting
• Address User Tickets Regarding Hardware, Software, Networking, CCTV, Printers, Scanner

Client: Bank Alfalah (Leading Bank in Asia)

Responsibilities:-
• Employees’ workstations are working efficiently and stay connected to the central network.
• Office 365 Installation, Email Creation & Configuration, Email Archive Outlook Data file.
• Address User Tickets regarding Hardware, Software, Networking, CCTV & IP Printers.
• Installing, Configuring and administrating Microsoft operating systems.
• Configuring and maintaining Outlook Email & Email Server (M Daemon).
• Maintain inventory record, IT Assets & arrange Video Conferencing Call.
• Desktop Support
• LAN Installation & Troubleshooting
• IP addressing, Domain Joining, Cisco IP Phone Installation
• Participate in Improving process, tools, solutions and quality of data in Service Management
• Day to day operational tasks from IT department.

Working in NOC department as a team lead of NOC,
Job Responsibilities:
• 24x7 health and performance troubleshooting of implemented network.
• Handle daily technical support activities on desktops & laptops.
• Logs incidents received through phone calls from authorized and identified Users.
• Monitoring BSS network of Huawei BSC 6900, BTS 3012, 3012AE, 3900, 3900A
using Huawei iManager M2000 Mobile Element Management System (Version: iManagerM2000V200R009C00SPC260) and BSC 6900 Local Maintenance Terminal.
• Understanding of MML commands for Huawei LMT / iManager M2000.
• Loop break testing (E1) using Huawei LMT.
• KPI analysis (CSSR, HSR, DCR, TCH availability rate and other related)
• Timely escalation to all levels and OMC support to field teams.
• Troubleshooting of equipments and network problems.
• Co‐ordination with teams for fault identification and rectification.
• Network availability report, daily outage report highlighting most frequently down sites, PM report & alarms progress report generation & analysis.