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Ahsan  Butt, Computer Engineer

Ahsan Butt

Computer Engineer·Finance House PJSC

United Arab Emirates

Bachelor's degree, Bachelor Of Science In Computer Engineering

Work experience

Total years of experience: 10 years, 7 months

Computer Engineer

October 2020 - Present

Finance House PJSC

Abu Dhabi, United Arab Emirates

October 2020 - Present

• Install, upgrade, support and troubleshoot all Windows operating systems and other desktop applications
• Active Directory Users and Groups administration, user account creation/blocking and password resets/id unlocks.
• O365 Email ID Creation and Assigning License
• Performing Oracle Backup Jobs
• Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system
• Drive continuous improvements in the delivery of IT services, establish both performance targets and stretch goals
• Provide standardized reporting to the management on change/incident/problem management, including trend analysis and recommendations
• Share Point Portal User Management
• Users Access Control Management
• Endpoint Protection antivirus server and client administration ( Symantec & Trend Micro)
• Encryption software administration ( Symantec & Trend Micro)
• Perform Closure of Business (COB) for Core Banking software Temenos T24.
• Install, upgrade, support and troubleshoot printers, IP Phones and other computer hardware.
• Works with vendor support contacts to resolve warranty issues for desktop and printers
• Windows Update Management over WSUS
• Created Analyst performance reports and delivered them to senior management
• Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.
• Participated in ticket escalation process to expedite resolution of issues
• CA arc serve backup tool administration, for daily, weekly, monthly backup and restoring the backups based on user request

Company industry:
Banking
Job role:
Information Technology

System Support Engineer

January 2019 - October 2019

Nishat Chunian Group

Lahore, Pakistan

January 2019 - October 2019

Nishat Chunian Group, the company today has a vertically integrated textile company which prides itself of being the fourth largest textile company in Pakistan (in terms of turnover).

Responsibilities:
• Install, configure, administration and troubleshoot Cisco switches both on L2 (Cisco 2950, 2960, 2970) & L3 (Cisco 3560 G, CISCO 3750).
• Configuration and Managing DHCP, MDaemon (Email Server), Sentez Server, Squid server, Active Directory Roles, Permissions, Group Policies in Server 2008R2
• Provide Server 2008/2008 R2/2012 Configuration & administration.
• Server Hardware installation and configuration
• Installation and configuration of IT Help desk for automating IT service ticketing, complaint and preventative maintenance. Automating ISO 9001 process on service desk
• Performing basic analysis of events, incidents and trouble shooting.
• 24x7 Incident Support via Phone, Email, Web and SCCM Remote Control.
• Maintain network and computer system security.
• Windows Installation, Troubleshooting, Backup & Recovery Systems.
• Maintain Inventory Record Of IT Assets
• Arrange Audio/Video Conference Call Meeting
• Address User Tickets Regarding Hardware, Software, Networking, CCTV, Printers, Scanner

Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

August 2016 - January 2019

Buisness Computing International Pvt Ltd

Sialkot, Pakistan

August 2016 - January 2019

Client: Bank Alfalah (Leading Bank in Asia)

Responsibilities:-
• Employees’ workstations are working efficiently and stay connected to the central network.
• Office 365 Installation, Email Creation & Configuration, Email Archive Outlook Data file.
• Address User Tickets regarding Hardware, Software, Networking, CCTV & IP Printers.
• Installing, Configuring and administrating Microsoft operating systems.
• Configuring and maintaining Outlook Email & Email Server (M Daemon).
• Maintain inventory record, IT Assets & arrange Video Conferencing Call.
• Desktop Support
• LAN Installation & Troubleshooting
• IP addressing, Domain Joining, Cisco IP Phone Installation
• Participate in Improving process, tools, solutions and quality of data in Service Management
• Day to day operational tasks from IT department.

Company industry:
IT Services
Job role:
Information Technology

NOC Team Lead

July 2013 - February 2015

PTML(UFONE)

Sialkot, Pakistan

July 2013 - February 2015

Working in NOC department as a team lead of NOC,
Job Responsibilities:
• 24x7 health and performance troubleshooting of implemented network.
• Handle daily technical support activities on desktops & laptops.
• Logs incidents received through phone calls from authorized and identified Users.
• Monitoring BSS network of Huawei BSC 6900, BTS 3012, 3012AE, 3900, 3900A
using Huawei iManager M2000 Mobile Element Management System (Version: iManagerM2000V200R009C00SPC260) and BSC 6900 Local Maintenance Terminal.
• Understanding of MML commands for Huawei LMT / iManager M2000.
• Loop break testing (E1) using Huawei LMT.
• KPI analysis (CSSR, HSR, DCR, TCH availability rate and other related)
• Timely escalation to all levels and OMC support to field teams.
• Troubleshooting of equipments and network problems.
• Co‐ordination with teams for fault identification and rectification.
• Network availability report, daily outage report highlighting most frequently down sites, PM report & alarms progress report generation & analysis.

Company industry:
Telecommunications
Job role:
Information Technology

Education

Comsats Institue Of Information Technology

September 2012

September 2012

Bachelor's degree, Bachelor Of Science In Computer Engineering

Pakistan

GPA (point): 2.51 out of 4

GPA (point): 2.51 out of 4

Data Communication & Computer Networks
View attachment

Skills

Network Support
Expert
Network Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
System Support
Expert
System Support
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Desktop Support
Expert
Desktop Support
Expert
Network Support
Expert
Network Support
Expert
IT Helpdesk/Administrator
Expert
IT Helpdesk/Administrator
Expert
IT System Support Engineer
Expert
IT System Support Engineer
Expert
IT Support Engineer
Expert
IT Support Engineer
Expert
IT Assistant
Expert
IT Assistant
Expert
System Administrator
Expert
System Administrator
Expert
Microsoft Server
Expert
Microsoft Server
Expert
Microsoft Window
Expert
Microsoft Window
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Communication & Follow up
Expert
Communication & Follow up
Expert
Problem Solving
Expert
Problem Solving
Expert
Local Area Connection (LAN) Troubleshoot
Expert
Local Area Connection (LAN) Troubleshoot
Expert
Backup & Recovery System
Expert
Backup & Recovery System
Expert
CCTV
Expert
CCTV
Expert
IP Phone
Expert
IP Phone
Expert
Desktop Computer
Expert
Desktop Computer
Expert
Printer/Scanner
Expert
Printer/Scanner
Expert
Team Work
Expert
Team Work
Expert
IT Technical Support
Expert
IT Technical Support
Expert
System Support
Expert
System Support
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Desktop Support
Expert
Desktop Support
Expert

Languages

English

Expert

Punjabi

Expert

Urdu

Native Speaker

Training and Certifications

Certifications
Microsoft Certified Professional
Yes,CCNA
Mar 2013 - Mar 2016
Show credentials

Hobbies and interests

Passion for Internet & computer

Passion for Internet & computer Listening Music Reading Newspapers & magazines Like to be updated in every aspect