احسن خان, Assistant Store Manager

احسن خان

Assistant Store Manager

Crosby Express (UK)

البلد
الإمارات العربية المتحدة
التعليم
دبلوم عالي, Post Graduate Diploma in Strategic Management and Leadership
الخبرات
3 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 10 أشهر

Assistant Store Manager في Crosby Express (UK)
  • المملكة المتحدة - ليفربول
  • يوليو 2012 إلى سبتمبر 2014

Crosby express is a premier convenience store situated in a very competitive high street of Liverpool. Considering my excellent performance for a year as a sales associate, I got promoted to the position of store supervisor by the management team. Some highlights of my achievements and accomplishments were:
• Expanded the loyal customer base by building productive relationship with diverse group of customers by the means of persistence in effective communication.
• Increased the profit margins on confectionary and drinks by 10-15 % by proactively hunting for the best prices in the market and negotiating deals with wholesale suppliers.
• Improved the visual merchandise by making the products with higher profit margins more accessible to customers and making them appear tempting.
• Created competitive advantage over rivals in the market by investing in slush machine. Recovered the £ 1600 machine cost in just two summer seasons.
• Controlled the shrinkage at the counter by training and coaching sales assistants with the customer service skills and techniques.
• Forecasted the sales figures by analyzing the financial reports and other statistical data. Assisted store manager to budget the income and expenditure of the store.
• Managed the cash flows effectively and kept the inventory at optimal levels.

Sales associate في Crosby Express (UK)
  • المملكة المتحدة - ليفربول
  • يونيو 2011 إلى يونيو 2012

Worked as a sales assistant in a convenience store on flexible working schedule. It was due to my educational commitments. Actually I was in my final year of Business HND which I successfully completed in the seventh month of my job. Then I was got promoted by the store owner to take charge as the 'store supervisor'.

Sales associate في Linacre Mini Store
  • المملكة المتحدة - ليفربول
  • ديسمبر 2010 إلى يونيو 2011

As the name suggests, it was a small convenience store situated in a residential area of Bootle. Some of my core responsibilities were to ensure high level of customer satisfaction through excellent sales service, receive deliveries and check invoices against the goods received and keep regular checks on the short dated goods.

الخلفية التعليمية

دبلوم عالي, Post Graduate Diploma in Strategic Management and Leadership
  • في Organisational Learning Center, Bolton
  • أكتوبر 2016

On- going Expected completion in October 2016

دبلوم عالي, Business Administration with Marketing in Focus
  • في Organisational Learning Centre (Europe) eettec Ltd.
  • نوفمبر 2012

The course was designed to give profound understanding of contemporary business knowledge to learners. I extensively used Microsoft Office programs for preparing assignments and delivering presentations. Some of the subjects studied were: 1- Marketing Principles 2- Business environment. 3-Managing financial resources and decisions 4-Business Law 5- Operations management in Business. 6-Organisations and Behavior I was assessed by presentations, exams and assignments. My Research project was about the proposition of an alternative banking practice.

Specialties & Skills

Business English
Teamwork
Multitasking
Customer Service
Microsoft Office
Microsoft Office
Multitasking and Prioritising
English
EPOS softwares and related operations
Building Customer Loyalty
Employee retention
Inventory Management

اللغات

الانجليزية
متمرّس
الأوردو
اللغة الأم
العربية
مبتدئ
البنجابية
اللغة الأم

التدريب و الشهادات

Strategic Management and Leadership (تدريب)
معهد التدريب:
Organisational Learning Centre, Bolton
تاريخ الدورة:
February 2013
المدة:
42 ساعة

الهوايات

  • Book Reading mainly History, Physical Fitness
    I used to participate in sports events especially Table tennis competitions at school and college level. Still I do care of my physical well being by regular exercise and running in morning time. I still have a running stamina of at least 10 km.