IT Manager
KSA
Total years of experience :17 years, 7 Months
(Company Profile: Renowned company providing ICT services like
Hosted Messaging and Collaboration (HMC), Hosted Manage Servers
(HMS) and Public Cloud (IaaS, PaaS, BaaS).
Organizational Deliverables:
r Leveraged strong analytical skills in assessing business
requirements and organizing cross-functional team of Sales
Planning, Account Management, Web Content and Marketing.
Successfully scheduled weekly meetings to enhance complete
system and performance to accomplish SLAs and KPIs.
r Leading technology refresh initiative with involvement in end-
to-end strategy development and migration of 50% customers
from On-Premises to cloud with ‘zero’ or minimum possible
downtime.
r Successfully onboarding 1000+ customers, including Ministry of
Health, Ministry of Finance, Shaqra University, Saudi Post,
Saudi Aramco, Kempinski Hotels KSA, McDonalds KSA, Saudi
Electric Company, Saudi Railway Company.
r Negotiated IT vendor service, support, licensing and
maintenance contracts, equipment leases and cloud
subscriptions. Forecasted and tracked annual IT departmental
Opex of $475K and Capex of $250K, reduced total annual
expenditures by 25% through infrastructure consolidation and
cloud app/service migration initiatives. Significantly increased
IT platform/service resiliency and uptime by eliminating major
system deficiencies and single points-of-failure.
r Ensuring adherence to project management methodology
word-wide and establishes PMO processes and policies that
comply with organizational standards.
r Identifying trends and areas for improvement in project
performance by tracking customer satisfaction results,
conducting project reviews and monitoring project metrics.
r Conducted comprehensive security assessments on all IT
networks and systems, implemented policy and control changes
per cyber security best practices.
r Accomplished growth of 500% by onboarding 180 new customers from existing 35, by working closely with marketing, product
and service delivery managers to deliver complex and accurate solutions against customer’s business needs.
r Extensively contribute in reducing 80% unplanned outages by efficiently migrating core enterprise application and services from
legacy to cloud enabled environment.
r Demonstrated skills in releasing 30% datacenter space by decommissioning legacy hardware and migrating their services to
cloud enabled environments. Accredited with ‘Hajj Excellence Award’ for the year 2018.
Organizational Deliverables:
r Managed on-premises, collocated and cloud IT infrastructure and services. Partnered with stakeholder groups to ensure all
solution proposals met business requirements and remained within budget. Deployed highly-available compute, cloud,
virtualization and SAN technologies that optimized CA workloads, increased efficiencies and reduced IT costs.
r Leading transformation of current On-Premises services to cloud including the infrastructure and networking design, selection of
Platform-as-a-Service offerings.
r Initiated the DevOps culture including Continuous Integration & Delivery, bringing the automated infrastructure tools to existing
teams and setting guidelines and standards to promote the new software conventions.
r Capitalized on using Kanban and Scrum methodology, providing coaching to new members of the team and setting the
development standards.
r Work with DevOps for generating quality dashboards to provide insights on full applications and microservices, including traffic
and resources.
r Optimize overall system performance, by identifying the bottlenecks and put execution plans accordingly.
Organizational Deliverables:
r Helped introduce a new, reproducible software development methodology that contributed to higher-quality product releases
and a 27% reduction in errors.
r Championed the implementation of coding reviews that detected programming errors early in the development process,
accelerating product go-to-market time by more than 15%.
r Documented workflows and executed comprehensive training plan to medical staff that more than doubled EMR access (from
48% to 100%) and usage (from 35% to 80%).
r Created automated daily stats report that reduced errors and is now used by records associates organization-wide. Earned an
“Ace Player” award for outstanding customer service and teamwork.
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Bachelors in Computer Science.