Business Development Manager
KSA
Total years of experience :39 years, 3 Months
Dynamic Structure under Al Suwaiket goup - HQ Bahrain and Field Office in
elevator insulating company
Negotiate with supplier, prepare quotations, cooperate with vendors worldwide, responsible for presenting the group for any new projects by submitting profile, breif..etc.
Communicate with supplier, vendor, customer and solve any difficulties may occur related to projects, maintenance, ..etc., arrange sole agent/partnership agreement with vendors worldwide and much more
Focus Management consulting
Prepare strategic Business plan for companies, proposal outline, Marketing strategic, quality control system, standard operating procedure, Implementing ISO requirement.
Business coordinator at Excellence for Physiotherapy
AlMarzouqi Group (Auditing, Trading, Maintenance
Set performance targets and benchmarks for speed, efficiency, sales and quality of the call centre operations ..
Train the Call centre Agents in managing the daily running of the call centre.
• Coordinate with the AAC management to setup work procedures, prepares work schedules, and expedites workflow.
Liaise with Internal authorities and external agencies to ensure smooth running of operations and gather information to resolve issues.
Plan and manage staff recruitment in liaise with HR.
• Coordinate in setting up a Quality control process to Monitor random calls to observe employee demeanor, technical accuracy, and conformity to company policies so as to improve quality, minimize errors and track operative performance.
• Directly Handle the most complex customer complaints or enquiries and then train the Agents in situation handling.
• Review the performance of staff with the AAc management, identifying training needs and plan training sessions.
.Roaster Management: Organizing staffing, including shift patterns and the number of staff required to meet demand.
• Setup mechanism and Key indices to monitor productivity of customer service representatives and generate reports.
• Improve performance by raising efficiency, planning and managing change recording and analyzing statistics and preparation of reports. Coach, motivate and retain staff and coordinate reward and incentive schemes.
Low fare cost airline
Strategy and Planning
Set call centre strategy in line with company strategy (to generate bookings and payment up front and encourage web take up - to email itineraries etc), translate this into an achievable plan and work with the team leaders to ensure all changes and new processes are implemented effectively
Anticipate major structural change - competition, exponential increases in call volume etc. - and recommend a course of action
Operational targets
Set and agree targets with Director of Direct & Ancillary Sales for a range of KPIs Achieve targets for cost per call, call quality, calls per productive hour, conversion rate, service levels etc.
Achieve targets for staff turnover, sickness, morale, staff development and training
Driving Service
Ensure the operation is run efficiently and cost effectively whilst adhering to
Initiate new projects, contact worldwide supplier, arrange presentation and demonstration, Handle all correspondence with trading agencies, clients, government, military sector and vendors. Follow up on all activities related to company's line of business
Handle all work related to advocate office, translate letters, reports, and prepare all paper needed to the court.. Handle Human rights watch, prepare a peel, coordinate with
Amnesty and Human rights watch organizations
Handle all administrational work for the director of techno−economics division, plus handling on job training, preparing for meetings, compose letters, memos, reports, train new staff
Bacholar in
Introduction to computer, how to operate computer, data entry and other topic June1985: Qortoba