Fresh food manager
Spinneys Dbai
Total years of experience :17 years, 5 Months
• Maintain quality and freshness in produce, deli, bakery and butchery departments
• Ensure staff hygiene
• Manage and confirm production disinfection reports as per Dubai health and safety authority rules
• Maintain and confirm cooking process from preparing, cooking, cooling, reheating and disposing on time
• Maintain chiller and freezer temperature reports
• Train staff and do weekly and monthly refreshment training
• Manage the cleaning of the shop and assure that cleaning team are using the right chemical and right tools (color coding)
• Cross check all departments and assure they are following the HACAP instructions
• Discussing with management daily sale, target, and maintenance issues ...etc. in morning briefing
• Manage the store when night duty manager.
• Collaborated with various support teams in ensuring smooth functioning of day to day operations
• Groomed/ mentored team members in enhancing client satisfaction and revenue generation through qualitative service delivery
• Interacted with customers for collating/ evaluating feedback for implementing various process improvement initiatives
• Highlighted performance bottlenecks with potential business impact to the senior management and other stakeholders for implementing effective remedial measures
• Defined/ implemented SOPs for the restaurants to ensure smooth functioning of day to day operations
• Coordinated activities related to Guest Engagement, Service Excellence and Complaint Management
• Involved in planning/ organization of various food festivals for generating additional revenue for the organization
• Managed inventory of stock & equipment. Ensured compliance to restaurant cleanliness, maintenance and security
• Collaborated with the senior management in preparing/ implementing restaurant budgets for maintaining organizational P&L
• Focused on pricing, indenting of food items including stores and accounting transactions
• Developed rapport with existing clients and prospects for identifying & developing new business opportunities
• Reengineered business processes for maintaining sales and profitability levels in the restaurant
• Maintained regular interaction with internal and external teams based on business as well as operational requirements
• Spearheaded team efforts in managing bowling/ billiards center as well as other family activity center as an addition source of revenue generation for the organization
• Updated business status to the senior management and other stakeholders using detailed reports/ presentations for restructuring business strategies
F & B management
