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Aizhan Kaden, Quality & Risk Analyst

Aizhan Kaden

Quality & Risk Analyst·Teleperformance,

Spain

Bachelor's degree, Finance

Work experience

Total years of experience: 5 years, 11 months

Quality & Risk Analyst

April 2024 - December 2025

Teleperformance,

Barcelona, Spain

April 2024 - December 2025

Conducted KYB and fraud risk investigations for merchants operating on a leading global payments platform,
reviewing 40+ merchant profiles daily and consistently achieving high KPI scores with minimal error rates.
Promoted to Quality Analyst within 6 months, recognised for strong performance across fraud investigation and
client onboarding workflows.
Independently produced and presented weekly fraud pattern and error trend reports to management, providing
actionable insights to support investigation quality and risk mitigation.
Identified fraud patterns that were formally adopted as internal investigation guidelines, demonstrating analytical
accuracy and direct operational impact.
Performed KYC/KYB verification checks using internal tools and external public data sources (including company
registries and OSINT), identifying document discrepancies and potential fraud indicators.
Conducted in-depth analysis of business ownership structures and publicly available information to assess
transparency and compliance with platform policies.
Identified behavioural, operational, and compliance-related red flags, escalating higher-risk cases in line with
internal guidelines.
Communicated with clients and internal stakeholders to clarify due diligence requirements and resolve
documentation issues.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

GSS Senior Analyst II – Accounts Payable Compliance

July 2020 - July 2023

JP Morgan Chase & Co,

Warsaw, Poland

July 2020 - July 2023

Reviewed 80+ payment transactions daily across APAC, EMEA, LATAM, Middle East, US, and Canada — ensuring
documentation accuracy and adherence to internal policies and regulatory requirements.
Promoted from Analyst II to Analyst III within one year.
Performed daily workload allocation for a team of 7-8 analysts across regional queues.
Acted as escalation point for complex payment exceptions and compliance-related issues.
Ran compliance and control checks to identify processing discrepancies, operational risks, and potential policy
breaches.
Maintained audit documentation to support internal and external reviews.
Delivered onboarding training to new hires on compliance procedures and systems.

Company industry:
Banking
Job role:
Finance and Investment

Senior T&E accountant

May 2019 - May 2020

CBRE

Warsaw, Poland

May 2019 - May 2020

Analysed and reviewed employee travel and expense reports across multiple business units using
Excel, verifying receipts, coding accuracy, and compliance with corporate T&E policy.
Performed monthly reconciliations of T&E accounts, identifying and resolving discrepancies between
expense submissions and financial records.
Produced regular financial reports for management on T&E spend trends, flagging anomalies, policy
breaches, and areas for cost optimisation.
Promoted to Senior T&E Accountant within one year; took on oversight ofjunior staff, approval of high
value expense reports, and escalation of complex reconciliation issues.

Company industry:
Real Estate
Job role:
Finance and Investment

Education

University Of Warsaw

February 2019

February 2019

Bachelor's degree, Finance

Poland

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Finance, International Investment, and Accounting is a 3-year degree programme in English, designed to equip students with professional knowledge of the economic processes and instruments in international financial markets. You will gain the most essential skills, such as preparing financial statements in accordance with accounting standards or assessing the market value of companies, as well as qualifications that will enable you to manage modern financial engineering instruments and exchange rate risk or optimise sources of financing for international corporations. In 2020, this study programme received "Open to the World - Excellence in International Cooperation" accreditation by the Polish Accreditation Commission (PKA). The program received ACCA accreditation, confirming a high level of teaching in accordance with global standards and giving the possibility of exemption from ACCA exams by passing accredited subjects. Students learn how to manage modern financial engineering instruments for international corporations. They acquire knowledge about currency risk management techniques, as well as optimisation, corporate finance, and international relations -- especially those associated with investment in foreign assets. The programme equips students with the skills to prepare market value analyses of companies and financial statements, in line with accounting standards. Graduates will possess highly-marketable qualifications in using modern analytical methods and tools, backed up with broad social knowledge. In addition, they will learn about financial markets, international financial management, monetary policy, banking, insurance, and accounting.

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER FRAUD
Intermediate
COMPUTER FRAUD
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
INVESTIGATION
Intermediate
INVESTIGATION
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
RISK ANALYSIS
Intermediate
RISK ANALYSIS
Intermediate
RISK MITIGATION
Intermediate
RISK MITIGATION
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate

Social profiles

Languages

English

Expert

Spanish

Intermediate

Russian

Native Speaker

Training and Certifications

Certifications
FLUENT IN ENGLISH (C1)