Customer Service Representative
Saudi German Hospital
Total years of experience :16 years, 5 Months
• Greeted patients and visitors, provided them with necessary service and procedural information.
• Assisted patients in filling out registration and admission forms, obtained necessary information such as medical histories.
• Responsible for collecting co-pays and deductible amounts.
• Ensures to provide service for walk-in patients and walk-in equipment requests.
• Resolves all customer questions via multiple media: the phone, e-mail online or social media.
• Ensures to escalate calls or challenges to supervisor when necessary and appropriate.
• Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls.
• Appropriately schedules patient appointments for consultation, evaluations, treatments, follow-up, or re-evaluation.
• Verified appointments and assured that emergency cases were handled in a prompt manner.
• Understand the importance of dealing with confidential information.
• Provides exceptional customer service to internal and external customers: resolves any customer requests in a timely and accurate manner: escalates complaints accordingly.
• Coordinate correct patient care with corresponding x-ray, ct, and mammogram technicians and respective doctor's office.
Dealing with patient’s inquiries face to face, over the phone or via email.
• Collaborate with team to achieve better results.
• Providing an after-sales service.
• Strong communication and networking skills.
• Assisting with promotional activities
• Managing customer relationships
• Handling complaints from both staff and patients.
• Communicates with other departments and management to resolve problems and expedite work.
• Maintains good relationship with the subordinates as well as with various other departments, so that
leads to better productivity and quality.
• Coordinate with outside doctors offices and facilities regarding patient information and
reports.
In charge of resolving all interactions positively and to the customers complete satisfaction.
• Meeting required standards of service.
• Deliver and innovative and competitive services
• Providing information about the company whenever I was required to.
• I made service introduction calls to potential clients.
• Negotiating contracts with clients.
• Taking customers through the business processes when they seek our services.
• Work as a team with each member showing respect and trust for each other.
• Manage and resolve customer complaints.
• Established and maintained contacts with new and existing customers as per the direction of the
supervisor.
AWARD: * Recognition of Exceptional Performance / Quality Excellence Award
* Outstanding performance and lasting contribution to Quality
Handling incoming and outgoing calls
• Organizing and storing paperwork, documents and computer-based information
• Responsible for all company secretarial functions, duties and responsibilities.
• Collected and coordinated the flow of internal and external information.
• Maintaining files
• Attending visitors
• General Correspondence
• Preparing invoices, etc.
• Performs related duties as assigned by the management
Excellent interpersonal, communication and customer service skills.
• Attended phone calls, concluded the nature of calls and assisted callers to the proper department.
• Sending faxes and receives incoming faxes, quotations, emails and business correspondence.
• Prepared reports on the computers such as the mailing lists and employee roster.
• Accepted and distributed messages and mails to proper departments and employees.
• Responsible for the provision of an efficient and effective reception service, and for administrative
support to other staff as directed by Supervisor
Check guests in and out at the correct time.
• Manned the PABX and in-charge of all incoming calls.
• Supervision of property staff whenever needed.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Ensure reservations are taken very correctly.
• Ensure compliance with safety and security standard.
• Concentrated on cleanness and neatness of desk and office areas.
• Notified management of any guest, cash concerns or employee without delay.
• Available anytime for guests to deal with their problems and complaints.
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