Senior collctions analyst
Tanfeeth
Total years of experience :19 years, 0 Months
Responsible in collecting payment for delinquent customers and providing resolution to their queries
• To address and resolve employee issues and questions with their health savings account
• Answer incoming calls and make outbound calls if necessary.
• Reviewing disputes filed by employees
• Answers and resolve all Hr related concerns by all employees
• Provide recommendations and process transfers, promotion and demotion request by managers per department
• Email support customer service - To address member concerns provide solutions in accordance with company rules.
• Contact customer to provide update of dispute filed thru phone and email
• Responsible in resolving customer concerns addressing customer inquiries fulfilling customer request.
• In charge for collections of at least # months or more delinquent Mortgage account.
• Communicate every customers request by phone.
• Provide alternative payment scheme if needed.
• Arranging flights, insurance, and accommodation
• Collecting and processing payments
• Advising clients on travel arrangements (eg. Visas, Passports)
• Sending out tickets to clients
• Keeping clients up to date with any changes
• Dealing with complaints and refunds
responsible in processing of chips used in computers. semiconductor company engineering assistant monitors the processing of chips and send it to the next process.