Aileen Ramilee Alcaraz

• Check customs documentation and ensure that shipments meet all applicable laws to facilitate the import of goods.
• Preparing exit papers for the custom duty deposit shipment.
• Maintain track of standing guarantee and duty deposit for Airfreight shipments in lasing with customs.
• To ensure the Exit certificate and Standing guarantee are submitted on time and follow up with Dubai customs for refund claim
• Efficient handling of customer service while coordinating with Internal and External clients
• Obtaining all customs inspection and CID approval for shipment l documentation completion
• Checking all the required customs formalities to release the shipments.
• Responsible for customs documentation, custom formalities and delivery of the shipment
• Monitoring shipment deliveries meet all the custom formalities from port before delivery
• Preparing the documents submission to customs
• Must be familiar with the legal requirements regarding importing as well as company's internal procedures
• Clearing of good from the Customs within the shortest possible time.
• Suggesting plans and programs that strive to improve the effectiveness of the Custom Clearance Section
• Following up with Operation department and Clients for reception of complete set of shipping documents for customs clearance purposes, and ensure its compliance with Dubai Customs regulations and exemption lists requirements.
• Coordinating with the Warehouse to ensure that copy of shipping documents has been forwarded to the warehouse for proper receiving of shipments

• Preparing all kinds of Customs bill of entry depending on the documents provided by consignee and needs of consignee (SEA, AIR AND LAND)
• Preparing the necessary documents for Verification or Audit for Custom Purpose
• Preparing the Daily Report of our Branch for the Bill of Entries
• Making Bill of Entries using the New System of Custom for Air, Land, and Sea Cargo such as Import, Re-export, Export, Transit/Free zone, Exhibition Goods, Import to Local from Free zone, Import for Re-export to Local from Free zone
• Making correspondence for Custom in times of Cancellation and Decline of Bills
• Checking Every day the Pending Documents for Submission in Dubai Custom
• Responsible for accepting, checking, sorting of the documents from consignee and agents
• Preparing Dubai Port Charges, Gate pass, Custom Card, New Importer code and renewal
• Responsible for amendments and cancellations of voids or incorrect entry on the system
• Updated on Dubai Customs and Dubai trade memorandums
• Attending consignee, agents, customer’s inquiries
• Monitors the number of documents and flow of business
• Resolve customer complaints
• Answer customers' questions, and provide information on procedures or policies
• Compute and record totals of transactions
• Supervising and monitoring the staffs regarding their performances
• Maintains a systematic filing, stock control and inventory system
• Specializes in MIRSAL II for any custom entry requirements.

• Manage and maintain records of each customer accounts.
• Daily accounting of jewelries inside the volt.
• Tallies cash balances on a daily basis.
• Process applications and requests of customers.
• Check and verify customer’s details.
• Appraise customer's property to determine its value in accordance with the company’s guidelines.
• Handle and resolve customer complaints if there’s any.
• Promptly respond to every customer inquiries through telephone, in writing or personal.
• Maintain records of all customer transactions and communications.
• Preparing of receipt and invoice.
• Computing of interest of the pledged item.

• Prepares business letters and other correspondences.
• Prepares proposal, quotations and invoices.
• Responsible for making inquiries in different companies.
• Research, draft or abstract reports.
• Scheduling appointments and arranging meetings.
• Handles travel and bookings as per request.
• Answering incoming and out going calls.
• Perform systematize filing and retrieval system of company records.
• Providing information to the managing director, co-workers and subordinates by telephone, in written form, e-mail or in person.
• Ability to take accurate phone messages and deliver messages promptly.
• Prioritize, distribute and process incoming and outgoing mails/faxes.
• Follow-up with clients.
• Sending Faxes, filing documents and correspondence.

• Maintain records of all stocks received and issued.
• Prepare reports of the inventory balance for the month.
• Checking and counting of supplies on a daily basis and at every end of the month.
• Deals and coordinates with suppliers.
• Fills up product requisitions and order forms.
• Maintain a proper storage of the received stock.
• Ensure cleanliness and proper organization of the stock rooms.
• Prepare and place tags and labels on the inventory stock.
• Checks proper packaging of the outbound stock.
• Preparing reports of inventory balances, price lists, and shortages.
• Coordinates with team members and other internal departments with any related issues.