LEVEL 2 Escalation
Teleperformance
Total years of experience :23 years, 6 Months
We normally handles escalation issues from Australian field technicians whose fixing the phone services.
Rates sales agents in handling their calls and how they make a sale each day. Coached them as well with regards to room for improvement.
Support U.S Clientele through Chat online with regards to their issue with internet services and phone connections
We will receive calls from U.S Clientele to support their issue with their internet and phone connections.
I am responsible in all secretarial works, do the minutes on every meeting and bidding. Arrange schedule of my immediate supervisor. Create itinerary for my superior in every travel that he goes to.
I was one of the top students in my school