Aiman Khalaf, Service Advisor & Customer relation

Aiman Khalaf

Service Advisor & Customer relation

AlMulla Group

Location
Lebanon - Bekaa
Education
Bachelor's degree,
Experience
17 years, 8 Months

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Work Experience

Total years of experience :17 years, 8 Months

Service Advisor & Customer relation at AlMulla Group
  • Kuwait - Hawali
  • My current job since September 2006

Greet customers and assign sequence numbers, obtain customer and vehicle data, inspect vehicle to ascertain condition of exterior and interior. Check the nature of complains and determines maintenance required .issue clear instruction on the job cards with full details from customer concern, relationship & trust from customer. Practice safe work habits; carry out other reasonable instruction given by a superior,
Adhere to company rules and regulation, and follow up progress of repair order
During the day.
And contact customer for estimate and time changes. Handle telephone inquires regarding work in progress and appointments, analyze quality control report,
Deliver vehicle to customer.

Kitchen Manager at Mighty Rooster Diner
  • Lebanon - Bekaa
  • April 2013 to August 2013

Managing all aspects in the Kitchen from A to z

Chef at Chahine Restaurant
  • Lebanon - Bekaa
  • December 2009 to August 2012

Preparation of oriental food & servicing them to customers

Education

Bachelor's degree,
  • at Bekaa Technical Institute
  • July 2006

-Certified Hospitality Department Trainer from(American Hotels&lodging Association) -

Specialties & Skills

Customer Relations
English Language
Computer Skills (MS.Word,Excel,Powerpoint,PMS Basic
French Language

Languages

English
Expert
Arabic
Expert
French
Beginner

Training and Certifications

Certified Hospitality department Trainer (Certificate)
Date Attended:
June 2004
Valid Until:
June 2004