أيمن بودين

Drove membership sales, renewals, and upsells to meet targets
Converted inquiries and walk-ins into active members
Managed memberships, retention, and client relationships
Handled front desk operations, calls, and registerations efficiently
Resolved member concerns to enhance satisfaction and loyalty
Maintained a positive, high-energy environment supporting sales

Handled inbound and outbound calls professionally, ensuring a positive customerexperience
Scheduled, confirmed, and followed up on appointments while maintaining accurate records
Responded to customer inquiries regarding services, pricing, and policies with clarity and efficiency
Updated customer information in the system with high accuracy while maintaining strict
confidentiality
Resolved concerns and escalated complex issues to the appropriate department when necessary

Handled inbound and outbound calls professionally, ensuring a positive customer experience
Scheduled, confirmed, and followed up on appointments while maintaining accurate records
Responded to customer inquiries regarding services, pricing, and policies with clarity and efficiency
Updated customer information in the system with high accuracy while maintaining strict confidentiality
Resolved concerns and escalated complex issues to the appropriate department when necessary

Delivered a professional and personalized check-in and check-out experience, ensuring a positive first
impression forguests
Managed reservations and room allocations using hotel management systems while maintaining
accuracy during high occupancy periods
Handled guest concerns and special requests promptly, ensuring high levels of satisfaction and repeat
business
Processed payments, prepared invoices, and maintained precise financial records
Coordinated closely with housekeeping, maintenance, and concierge to ensure seamless daily
operations
Maintained composure and efficiency in a fast-paced hospitality environment

Delivered personalized check-in/check-out experiences, creating strong first impressions
Managed reservations and room allocations with accuracy, even during peak occupancy
Resolved guest requests and concerns efficiently to ensure high satisfaction
Processed payments, prepared invoices, and maintained accurate financial records
Coordinated with housekeeping, maintenance, and concierge for smooth operations