Travel Services Supervisor cum Acting Assistant Manager
SERENEAIR
Total years of experience :17 years, 1 Months
Created all Sales policies and procedures including Manual, sale reports formats, Cash books
which were successfully implemented nationwide in all branches.
• Fare discounts strategies by comparing market prices of other airlines.
• Umrah flights operations of other Airlines to get the analysis of total flight operations for PEAK,
SHOULDER AND LOW seasons.
• Strategies of discounted fares launching for special days (independence, labor, defense, Eid
etc.).
• Building fare structure.
•Maintaining strategies for Fares, new ideas for existing policies and suggestions for revision of
procedures.
• Also offered FREQUENT FLYER PROGRAM processing (for International and Domestic
operations
Actively enhance Emirates revenue earnings by providing options to customer on all products
and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded
fares.
• Deputies for the Contact Centre Team Leaders in their absence and provide help and act as a
role model to junior team members.
SPECIAL HANDLING UNIT
Dealing with Medical /Non-medical cases and Un-accompanied Minors.
Key responsibilities include reservation, redemption, complaints handling, live chats
with Frequent Flyer customers for their emails/calls.
Contacting irregular customers & taking steps to reduce delinquency
Contacting irregular customers & taking steps to reduce delinquency.
Achievements
Awarded “SILVER” in monthly performance module several times and appreciated by
CCM.
Got DISTINCTION in Emirates' training.
Achieved monthly sales target within 07 days of joining and got appreciation by team
leader.
Grade 02) (28-Jun-13 -08-Oct-14)
• Floor management
Specialized certification in International Marketing (Currently