Aira Ortiz

Finance & Accounting Functions
• Maintain accurate financial records, invoices, and expense tracking
• Assist in accounts payable and receivable processes
• Prepare basic financial reports and support budgeting activities
• Handle payroll accounting and reconciliation
• Ensure compliance with financial policies and audit requirements
• Assist in bank reconciliations and cash flow monitoring

• Talent Acquisition & Sourcing: Proactively source, attract, and engage top talent through job portals, social media
platforms, networking, referrals, and headhunting.
• End-to-End Recruitment Cycle: Manage the full recruitment process from job posting, candidate screening,
interviewing, and shortlisting, to offer negotiation and onboarding support.
• Candidate Assessment: Evaluate applicants skills, experience, and cultural fit through interviews, competency
based assessments, and reference checks.
• Job Marketing& Branding: Draft compellingjobdescriptionsand recruitment campaignsto promote employer
brands and attract high-quality candidates.
• Database& Pipeline Management: Build and maintain a strong candidate database andtalent pipelinefor
current and future hiring needs.
• Negotiation& Offer Management: Act as a mediatorbetween candidatesand clients to ensure smooth offer
rollouts and successful placements.
• Market Research & Insights: Stay updatedwith markettrends, salary benchmarks, and competitor analysisto
advise both candidates and clients.
• KPI G TargetAchievement: Consistently meet or exceed recruitmenttargets, placement numbers, and service
level agreements.
• Compliance& Documentation: Ensureall recruitment activities complywith company policies, labor laws, and
confidentiality standards.

• Answer incoming calls and respond to health provider inquiries in a timely and professional manner
• Provide accurate information regarding healthcare services, insurance benefits, claims, and billing
• Handle and resolve complaints or concerns efficiently and escalate complex issues when necessary
• Verify patient information and update records in the system
• Process requests such as referrals, authorizations, and claims status
• Maintain compliance with healthcare regulations (e.g., HIPAA or local data privacy laws)
• Document all interactions accurately in the system
• Follow up with customers to ensure issue resolution
• Meet call center performance metrics (KPIs) such as call handling time and customer satisfaction