Shop Assistant
Ever so Special
مجموع سنوات الخبرة :19 years, 2 أشهر
*Take orders
*Customer service
*Call screening/taking orders
*Maintaining invoices
*Team work
*Maintaining the order dairy
*Help with Event Management
June 2008 to June 2010 Hertz Rent a Car, Hatchford Brook, Sheldon, Birmingham.
IN-HOUSE ADMINISTRATOR
Duties & Responsibilities: The role was based on sight for our client 'Lex Autolease'. Duties included: • Creating on average 100-130 nationwide reservations/bookings on the Hertz bespoke software with tight SLA's
• Liasing with City/Regional managers regarding any turndowns, problems and issues
• Carrying out back-house office functions including re-rents, traffic violations etc
• Generally data entering and updating using MS packages as well as operating on one link RMS, HPO9 and Connect
Customer Service
Typing
Filing
Diary Managament
Bookings
Cash Handling
Word, excel, outlook. and power point lotus and In house systems
Presentations
Taking Minutes
Reports
Call screening
Problem sloving
Call Screening
Customer service
Operating systems
Call screeing
Problem Solving
Adhering to SLA's
Updating booking's
General Admin
Team work
Ad hoc tasks
June 2006 to June 2007 The Birmingham Post and Mail, Weaman Street, Birmingham.
ADMINISTRATION ASSISTANT (Apprentice Placement)
Duties & Responsibilities: Worked in the Marketing Department, supporting the team with commercial and consumer administration support to include: • Updating and maintaining stock loads of media packs
• Organising and distributing incoming/outgoing correspondence
• Updating readership and circulation figures
• Updating statistical information for meetings and presentations
• Dealing with general queries and ensuring the admin section is running smoothly
• Carrying out background research on the organisation
(P.T.O.)
Employment History - continued.
Nov. 2004 to June 2006 White Pearl Suite, 7 Upper Trinity Street, Digbeth, Birmingham.
RECEPTIONIST / SECRETARY
Duties & Responsibilities: This was a family business (venue for special occasions/events like weddings, conferences, meetings, exhibitions and concerts) where I was responsible for Customer Service and general administration tasks to include: • Meeting and greeting customers as the first point of contact and showing them around the facilities and amenities
• Making reservations/bookings, managing the diary
• Cash handling to include collecting deposits or balances
• Sitting in at meetings taking notes of forth coming events scheduled
• Liasing with suppliers and caterers both over the phone and face-to-face
• Raising invoices
• Dealing with employee payroll
• Filing, faxing, emailing, photocopying and other general office tasks as and when required
Additional Information
* Working knowledge of MS Word, Excel, Outlook Express, PowerPoint, Lotus Notes etc
* Ability to lead and motivate a team
* Excellent oral and written communication, planning and organisational skills
* Numerate and security conscious, paying attention to minute details
* Presentable and an excellent communicator
* A good command of English, Urdu and Punjabi languages
* Persistent and influential both face to face and by telephone
* Ability to remain calm, efficient and professional under pressure
* Medically and physically fit
* Willingness and ability to work shifts
* Approachable and have a great deal of common sense
Leisure Activities
* Reading fictional and non-fictional books
* Staying healthy and 'Keep-fit' by regular swimming and aerobics exercises
* Meeting and socialising with people, friends and relatives
References
References can be made available on request.
