IT Manager
Silvertech Middle East FZCO
Total years of experience :16 years, 2 Months
Recruited by HR Manager and Managing Director to revitalize an under-performing department. Took full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and inter-departmental relationships. Built the highest performing team of IT Specialists in the region as evidenced by continuously exceeding Service Level Agreements (SLAs).
Extended the service life of legacy systems with minimal increased overhead and impacts to users. Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training and workspace
Created a supportive team environment that was defined by collaboration and knowledge sharing; high retention rate within the team, 100% retention within the IT organization.
Improved performance and reliability of multiple systems-Windows domain controllers, Exchange servers, and hard drives-by reconfiguring problem installations.
Created low cost disaster recovery plan for manufacturing process to mitigate catastrophic risks.
Improved inventory tracking by creating a check-out process to control usage and reduce waste.
Planned, designed and deployed Migration from the old premises to new premises without any downtime.
Fully Involved in planning, design, deployment of new Branch office in Middle East
Designed infrastructures for various projects (for ADMA, ADCO, ZADCO, GASCO, Qatar Petroleum) handled by Silvertech where I.T. was required for Disaster recovery, Backup Solution, Virtualization and software compatibilities with their Vendors such as General Electronic, Siemens, Allen Bradley, Yokogawa.
Responsible for procurement of hardware, software and licenses.
Nurturing relationships with third party vendors and sub contractors for executing various jobs on projects undertaken, planned and managed the departmental budget and the IT capital program.
Involved in various Audits for security and backup plans held Microsoft, ISO, DNV
Providing leadership, vision, and managing IT department
Work with the operation Managers and help desk assess and respond to IT needs
Managing an IT staff of 25 people
Held departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff
Day-to-day supervision, conducted performance appraisals, and delegate workassignments for all IT personnel
Assistance in recruiting, hiring, and providing appropriate training for IT support staff
Serve on planning and policy-making committees.
Oversee the development, design, and implementation of new applications and changes to
Existing computer systems and software packages.
Responsible for the ordering, acquisition, inventorying, and disposition of hardware and
software
Serving as primary contact with outside vendors in the generation of RFPs, bids, contracts,
agreements, and other major vendor interactions, Systems Operations and Maintenance
Maintaining the integrity and continual operation of the IT network including the wireless networks
Ensuring the continual functioning of mission critical operations
Maintaining security and privacy of the information systems, communication lines, and equipment.
Develop, review, and certify all back-up and disaster recovery procedures and plans
Key Project - as IT Project Manager:
Implementation of Master tour Bought from Megatec Russia.
Integration Phase 1: With Airline reservation and ticketing system
Integration Phase 2: with Hotel Database (above 2000 Hotels)
Integration Phase 3: Intergration With Partners ERP system around the globe (200 partners).
ROBOTIC Calculation of the travel packages without human interference.
Online web application for clients booking their packages without visiting office.
Whole HR function like salary transfer, Tax calculations... etc.
Achievements - as IT Project Manager:
Implementation of ERP within 3 months with all the function running while up grading completed in one Year.
ERP was designed to minimize human error and minimizing head count that was achieved giving net profit of
1 Million dollar in three months.
Company was awarded with best website and system designed they worked on all because of the ERP system.
Achieved Best Employee Reward from the company.
Was promoted to a position of an IT Manager.
Installation, maintenance, and upgrade of Server Hardware, Operating Systems/Software and associated Services as a member of the Systems Operations team.
Monitoring and maintaining infrastructure and standards for Windows Servers across Organization.
Supporting other Windows based services and applications, including Active Directory, Microsoft Exchange, SQL, printing infrastructure, Group Policies in line with department standards.
Driving automation around server management lifecycle, including automatic builds, patching and monitoring of servers.
Acting as a point of escalation for problems transferred by IT Support Teams.
Working with security team to ensure that systems standards are managed and maintained in alignment with security best practices, including encryption and antivirus.
Liaising with other technical groups to ensure that Standards and Technology are in line with overall technical direction of Lucas film and its companies.
Excellence in providing customer support, while maintaining a highly technical environment.
Created user profiles in the database, managed user access rights and defined policies to ensure stringent control over access and transfer of critical information across the network.