اجاس أحمد

• Research various destinations and means of travel regarding prices, customs, weather conditions,
reviews etc.
• Diagnose the clients specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental
transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event
programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

• Customer service, which includes assisting clients with ticket purchases, responding to questions, and
offering schedules, costs, and event specifics. In addition to handling and resolving grievances and
concerns from customers, including exchanges, refunds, and misplaced tickets.
• Managing the in-person, online, and phone sales of tickets, making sure that all financial transactions are
accurate, and printing tickets. Maintaining precise records of all sales, transactions, and interactions with
customers to facilitate reporting and audits.
• Helping to control the crowd, verifying tickets at the door, and directing patrons to their seats or other
allocated areas. Cooperation between departments and other team members to guarantee efficient
operations and high customer satisfaction
• Ensuring adherence to industry rules, legal requirements pertaining to customer service and ticketing, and
company policies.
• Managing ticketing systems, resolving technical problems, and offering assistance for customers.

• Customer Assistance, greeting customers, answering inquiries about products and services, and
providing personalized recommendations. Assisting customers in making purchasing decisions,
processing transactions, and promoting sales and special offers.
• Maintaining an in-depth understanding of the stores products to provide accurate information and help
customers find what they need and addressing and resolving customer complaints and issues promptly
and courteously, ensuring a positive resolution.
• Handling returns, exchanges, and refunds according to store policies.
• Assisting with stocking shelves, organizing displays, and ensuring the store is tidy and well-presented.
• Collecting and reporting customer feedback to help improve store operations and customer service.
Identifying opportunities to recommend additional products or upgrades to enhance the customers
purchase.

• Assisted passengers with check-in processes, ensuring compliance with airline and security regulations.
• Resolved passenger issues related to flight delays, cancellations, and overbookings by providing
alternative solutions and compensation as per company policies.
• Managed gate operations, including boarding procedures, seat assignments, and special assistance for
passengers with disabilities or special needs.
• Utilized Flight Information Display Systems (FIDS) to provide accurate and timely flight updates to
passengers.
• Handled baggage inquiries and coordinated with ground staff to resolve lost or damaged baggage claims
efficiently.
• Conducted announcements regarding flight statuses, boarding procedures, and safety protocols, ensuring
passengers were well-informed.
• Collaborated with security personnel and airline staff to ensure passenger safety and smooth operations during peak
travel times and emergencies.

• Customer Assistance, helping customers with ticket purchases, answering inquiries, and providing
information on schedules, prices, and event details. Along with addressing and resolving customer
complaints and issues, such as refunds, exchanges, and lost tickets.
• Handling ticket sales through different channels (in-person, online, phone), ensuring accurate financial
transactions, and issuing tickets. Keeping accurate records of sales, transactions, and customer
interactions for reporting and audit purposes.
• Assisting with crowd management, checking tickets at entry points, and guiding customers to their seats or
designated areas. Collaboration with other team members and departments to ensure smooth operations and
high levels of customer satisfaction
• Ensuring compliance with company policies, industry regulations, and legal requirements related to
ticketing and customer service.
• Operating ticketing systems, troubleshooting technical issues, and providing support for online
ticketing platforms.