Healthcare Assistant
Betheny Nursing Services, HCA
Total years of experience :13 years, 9 Months
Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
•Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
•Kept public areas clean and hygienic by performing routine sanitisation tasks.
•Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
•Assisted in monitoring and observing patients within a ward, reporting concerns promptly to senior nurses.
•Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
•Assisted with general cleaning, tidying of rooms and sanitising kitchen workspaces.
•Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
•Assisted in the rehabilitation of patients, including walking, talking and movement activities, completing as instructed in care plans.
Achieved the Annual Sales worth US$ 500k during the initial year of the company with an average profit of 10%.
•Managed the training and onboarding of new employees, handling matters including training on company processes and communicating policies.
Reviewed & Negotiated contracts and vendor agreements and evaluated vendor performance to assure the lowest possible prices for cost and lead-time improvement.
•Assist the manager in day-to-day office activities, reporting etc.
•Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
•Implemented robust inspection policies to check the quality of all incoming products.
•Sourced new vendors for purchasing needs.
•Conducted market research to determine appropriate pricing.
•Negotiated and managed vendor contracts.
•Built competitive bidding environment with broad range of suppliers.
•Developed and managed cost reduction and waste elimination policies.
Developed a new local customer base of 25 accounts making it 102 in total.
•Achieved a US$1.2 Million annual sales turnover with just 15 new customers.
•Performed sales manager duties with excellence during manager emergencies or absence.
•Effectively and efficiently solved complex customer requests passed on by shop staff, providing smart solutions to maintain customer satisfaction.
•Planned weekly department meetings and prepared conference rooms.
•Created weekly and monthly reports and presentations.
•Reviewed incoming correspondence and determined priority and required action.
Researched and analyzed market trends, pricing schedules and competitor offerings daily.
•Expanded customer base by creating positive awareness of PVC/CPVC pipes & fittings through product sampling and competently answering questions from consumers.
•Enthusiastically interacted with potential customers on a daily basis, consistently exceeding sales targets by 5%.
•Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
•Achieved 100% of the annual sales target within the first 10 months as Export Sales Manager.
•Wrote sales slips and sales contracts.
•Retained existing customers and substantially grew customer base, product line and sales volume.
•Worked closely with marketing department to optimise strategic initiatives.
•Addressed customer inquiries and concerns to facilitate decision making and minimise anxiety or hesitation.
•Reduced spending by building relations and negotiating rates with suppliers for optimal pricing.
Assisted with recruiting, background checks and reference checks.
•Ensured employee time sheets were accurate while updating information.
•Processed business and identification cards, bank accounts, reference and medical checks to streamline hiring protocol.
•Prepared final pay and bonuses for exiting employees.
•Kept office orderly by organizing and filing paperwork, sorting and delivering post, performing bookkeeping duties and adhering to many other office management duties.
•Assisted in termination procedures.
•Responded to questions and concerns of new hires.
•Reviewed employee time sheets for accuracy and maintained accurate records in company system.
•Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
•Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
Human Capital Management Solutions - Health & Welfare Benefits Administration.
•Processed and executed insurance election options for health and welfare operations of employees of two of the fortune 50 companies Morgan Stanley and Allegheny Technologies and Exxon Mobil Corporation and Chevron Corporation later.
•Operated on extract-transform-load process methodology to secure information for performing research and analysis on consumer and vendor reconciliation and for open enrollment.