FRONT OFFICE MANAGER/ AGENT
king palace Hotels Plc
مجموع سنوات الخبرة :5 years, 0 أشهر
MY PROFESSIONAL EXPERIENCE and ESSENTIAL FUNCTIONS AT CRYSTAL PALACE HOTELS AND ELSEWHERE;
• Ensure prompt, efficient and courteous reception of guests
• Computer skills on Microsoft Office at expert level
• Record and administer arrivals and departures.
Working knowledge of occupational safety and health.
Good communication skills, both verbal and written
• Full awareness of current daily status of Hotel • Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals • Ensure guest’s immediate requirements are catered for
• Awareness of regular guest names & requirements • Receipt of payments
• Issue safe deposit boxes and allow guest access in accordance with procedures • To carry out any other duties as required
MY PROFESSIONAL EXPERIENCE and ESSENTIAL FUNCTIONS AT CRYSTAL PALACE HOTELS AND ELSEWHERE;
• Ensure prompt, efficient and courteous reception of guests
• Computer skills on Microsoft Office at expert level
• Record and administer arrivals and departures.
Working knowledge of occupational safety and health.
Good communication skills, both verbal and written
• Full awareness of current daily status of Hotel • Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals • Ensure guest’s immediate requirements are catered for
• Awareness of regular guest names & requirements • Receipt of payments
• Issue safe deposit boxes and allow guest access in accordance with procedures • To carry out any other duties as required
MY PROFESSIONAL EXPERIENCE and ESSENTIAL FUNCTIONS AT CRYSTAL PALACE HOTELS AND ELSEWHERE;
• Ensure prompt, efficient and courteous reception of materials as it concerns opening stock of drinks etc at bar fridges
• Full awareness of current daily status hotel and bar work place•Check customers’ identification and confirm it meets legal drinking age
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons •Assess customers’ needs and preferences and make recommendations
•Interact with customers, take orders and serve snacks and drinks
Stay guest focused and nurture an excellent guest experience
Comply with all food and beverage regulations
keeping the bar clean and neatly organized daily also are my duty in the bar. packing a load of products drinks into the stacking storage and Restock and replenish bar inventory and supplies.
this is to train me in a wider range of office support skills and modern practice of both big and small office operations for receptionist and secretarial skill.
Bsc in environmental Management University of Nigeria
the application of Ms office in the management of commercial and secretarial role in the front office and all office support needs
Commerce and trades, Economics, Social behaviour/studies, maths, Geography, English, History and peoples.