Education ERP Consultant
NIIT University
Total years of experience :1 years, 8 Months
Assisted project manager in planning and document preparation.
- Liaised between customers and internal teams on project details.
- Ensured compliance with organizational requirements.
- Resolved client issues through various channels.
- Reported software bugs to the development team.
- Prepared and shared monthly progress reports.
- Prioritized and addressed client support cases.
- Conducted client training sessions and demos.
- Managed payment collections and daily worksheets.
- Provided prompt resolution of queries based on ticketing system priority.
- Worked closely with clients to understand their needs.
- Supported ERP system implementation at client sites.