Assistant Manager IT
Grant Thornton
Total years of experience :12 years, 0 Months
• Developed the audit plan and performed the General Computer Controls Testing, identified gaps, developed remediation plans and presented results to the IT Management team.
• Performed risk analysis to identify appropriate security countermeasures.
• Vulnerability Management reports to determine false positives and true positives of scanning results.
• Investigated security breaches, phishing attempts, virus reports, and other cyber security incidents reported or flagged in the SIEM tool
• Monitored use of data files and regulated access to protect secure information.
• Responsible for keeping up to date with modern cybersecurity trends and making recommendations towards improvements in the company's security posture.
• Provide advise based on corporate standards and industry frameworks such as ISO 27001.
Conducted security control reviews to assess the adequacy of management, operational privacy, and technical security controls implemented.
• Provide audit exit briefings to system stakeholders and ensure that all findings are documented in audit report.
• Coordinates with SOC, external auditors and follows up on compliance requirements.
• Provided guidance to all relevant stakeholders during the incident response process while maintaining effective response plans and processes.
• Coordinated network security scans while assessing commercial cloud environments.
• SME for client infrastructure design and security requirements, auditing and assessing client vulnerabilities metrics.
Advised and assisted with the review of Service Level Agreements, updating of security plans and following up on external audit results and remediation plans.
nitiate control rationalization projects to improve matching of control activities to actual business processes.
• Assist with identifying and mapping control activities with information technology related business risks.
• Collaborate with audit seniors and managers in updating and maintaining audit plan and execution.
• Provide quality services by delivering a strong work product and creating exceptional relationships with client management and external auditors.
• Structured approach to problem solving and client communication.
• Manage audit areas related to Human Resources, Business continuity, Security Incidents and Internal audit functions for BPS and BFSI-IT domains.
• Sharing relevant dashboard to evidence the progress in terms of aging and submitted artifacts.
• Part of team handling SOC audit at an Enterprise level for testing of general controls deployed for various functions.
• Managing the infrastructure services process area which relates to access controls, maintenance, back up and other activities aligned to function across in scope locations.
• Liaise with internal teams across locations to source the artifacts.
• Validations of artifact’s received for the controls being tested to ensure it is as per defined process and procedure.
• Sharing relevant dashboard to evidence the progress in terms of aging and submitted artifacts.
• Liaise with external auditors for closure of queries and audit cycle.
• Managed audit areas related to Human Resources, Business continuity, Security Incidents and Internal audit functions for BPS and BFSI-IT domains.
• Perform RCA and ensure CAPA is implemented for observations identified.
• Preparation of audit plan and update of SOP, Training material and templates.
• Review of defined controls due to policy changes.
• Provide training to new joiners in the team.
• Liaising with external auditors for timely closure of SSAE Audit 18.
• Analyzed hardware and software issues to identify troubleshooting methods needed for quick remediation.
• Helped streamline repair processes and update procedures support action consistency.
• Explained technical information in clear terms to nom-technical individuals to promote better understanding.
• Handle customer’s broadband and telephone issue’s and resolve it on the calls. Update the manager about customer’s query by the end of day.
• Take remote assistance of the customer’s system and solve their queries. Guide customers to login to webmail and setup email clients on their systems.
• Felicitated as the best overall agent in the month of January, February & March 2015. Promoted to TIER 2 process to out call the customer handle customer’s queries & customer complaints.
• Rewarded by clients for good performance and customer experience.
• Handle staff resolving the system hardware and software issues.
• Installation of new hardware’s & software’s to the company system.
• Handle the updates and uninstalling the unwanted software’s from company system.
• Guide company for the purchase of advanced genuine software’s.
• Independently handled internships and placements for candidate until certification.
• Administered & scheduled campus interviews for the candidates with the help of clients.
• Recruited candidates and maintained database. Liaised with clients.
• Arranged internship reports on completion of the internship of the following candidates.
• Administered and managed candidate daily, weekly & monthly reports for Aptech Aviation & Hospitality Academy.
• Managed and supervised candidate counseling, grooming, co-ordination at the information desk.