Customer Care Oficer
Emirates
Total years of experience :2 years, 8 Months
Attending Privilege card Customer called Safeer card Customers complaints and resolving the same.
Revert to mails received from the customers & making Welcome calls (calls to welcome the new customers) Renewal calls (calls to retain the customer with the company) & VIP calls (calls made to important customers).
Notable Accomplishments:
Made a knowledge Bank called Ready Reckoned were all information was stored on-line
Introduced the concept of know your peers which brought in a lot of accolade
Extra Miler Award Received from Vice President of the Company.