Ajith Thomas

COORDINATE WITH ALL THE ISLANDS IN OFFSHORE TO BOATS OR HELICOPTER FOR TRANSPORT OF MANPOWER, MATERIALS AND ARRANGE FOR THE NEEDS OF FUEL AND SO ON .

PREPARE DAILY REPORTS AND SEND TO MANGEMENT.

DO HLO JOB AS AND WHEN REQUIRED.

Sending reports to the management
• Monitor real time performance against established service level objectives and make adjustments to schedules as needed.
• Managing breaks and their adherence of all agents across all multi skills.
• Identify any overtime requirements for the day/month & coordinate with Team Leaders/Performance managers.
• Approve all swaps requests for agents and Team leaders as per set policy.
• Preparing and maintaining reports and reporting data to support the continuous improvement of UAE operations.
• Preparing and Maintaining of agents performance database & tracking.
• Conduct research and analysis according to established processes and procedures to provide updates on business relevant trends and recommendations to improve performance.

 Monthly MIS for check and control on marketing spends.
 Handling corporate expense and monthly provisioning and reconciliation.
 Set and ensure adherence to all processes and procedures.
 Processing of payments as per set TAT’s and timely system/record updating.
 Ensure proper checking and verification of all bills.
 Liaison with internal departments, Teams, Agencies/Vendors for billing and payments.
 Vendor wise: Records of estimation/billing and documentation/filing.
 Support special initiatives of the company.
 Entering in the ERP system for the release of the payment to the vendor.
 Collection and dispatch of cheque to the concerned vendor or regional marketing manager.
 Giving approval for branch wise marketing expense incurred.
 Maintaining of area wise marketing spend report which included marketing activity undertaken by branches.
 Budget compliance and spend tracking.

 Maintain regular financial activities/ records of the organization.
 Submission of report to the management for analysis.
 Continuous management and support of budget and forecast activities.
 Preparation of accurate and appropriate recording and analysis of revenue and expenses.
 Collect and analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems.

 Strategically plan & manage operations of the branch.
 Interacting with customers, introduction of products and services and maintain a good rapport with the customers.
 Monitoring the work done by cashier, field officer, back office operations and tracking files.

Managing customer