Mohammed Ahmed Bashir Mahmoud, Assistant Branch Manager

Mohammed Ahmed Bashir Mahmoud

Assistant Branch Manager

Jordan Ahli Bank

Location
Palestine - Jenin
Education
Bachelor's degree, Computer Information Technology
Experience
16 years, 2 Months

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Work Experience

Total years of experience :16 years, 2 Months

Assistant Branch Manager at Jordan Ahli Bank
  • Palestine
  • My current job since January 2015

•Coaching to meet branch and individual sales goals.
•Maintain a highly motivated, well-trained staff along with
maintaining effective employee relations.
• Ensure that credit union policies and procedures are adhered to.
• Ensure adequate staffing for efficient branch operation.
• Be in compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Perform all job responsibilities with a positive approach at all times.
• Resolve member problems that require a management-level decision.
•Advise Branch Manager of any department or branch office issues.
• In the absence of the Branch
Manager have working knowledge of
these responsibilities.
o Monitor key products/sales within branch to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that employees are
maximizing opportunities to cross-sell products and services.
o Manage the security and safety of the branch. By having
responsibility to adhere to security and safety policies and
procedures, and to alert staff to any changes.
o Ensure that the opening and closing procedures, (i.e.
alarms, vault, balance ATM’s, night deposits, etc.) and end
of day balancing of branch are being completed by branch
head teller, branch staff, and
assisting when necessary.

Director of sales and customer services at Quds Bank
  • Palestine - West Bank
  • August 2008 to January 2015

Work on achieve the desired target of deposits and facilities, and to maintain the quality of customer service and work on the distribution of tasks and follow-up to do business

Software Developer and Deployment at Andalus Software Development
  • Palestine - West Bank
  • March 2008 to September 2008

To develop program via different programming language

Education

Bachelor's degree, Computer Information Technology
  • at Arab American University
  • January 2008

GPA is 2.7 by American System. and we have an internship for one month in computer and communication system company .

Specialties & Skills

Customer Service
Marketing Strategy
Banking
Business Analysis
Sales Process
Team leader
writting a documantaion
Structure and Organaizational
hard and soft managment skills
Customer / Data Analytics
Customer Service Skills
Problem Solving Skills
interpersonal skills

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

 Excellent in Customer Service (Training)
Training Institute:
PICTI
Date Attended:
December 2011
 Financial Accounting (Training)
Training Institute:
QUDS BANK
Date Attended:
May 2011
 Business Plan and Communication Method (Training)
Training Institute:
PICTI
Date Attended:
November 2009
 Building success (Training)
Training Institute:
QUDS BANK
Date Attended:
August 2010
Leading in a different way. (Training)
Training Institute:
QUDS BANK
Date Attended:
August 2012
 Marketing Research (Training)
Training Institute:
QUDS BANK
Date Attended:
April 2011