AJMAL MOHIYADHEEN

Managing and Configuration & setup of IT Infrastructure systems.
➢ Configuration and Administration of various Microsoft Servers 2022, 2019, 2016 and older
Features (Active Directory, Hyper-V, DNS, DHCP, Server Manager, Roles & Features. etc.)
➢ Configurating Domain Users profile - Roaming and Normal profiles, sharing folders, File servers,
Print Server, OUs, and Group Policy.
➢ Configuration & maintaining of various Microsoft Office 365 products E1, E3, E5 licensing.
➢ Configuration and maintaining Microsoft Exchange server office365, 2016.
➢ Overseeing & Managing AV system McAfee & Trend Micro Antivirus - Console Dashboard
monitoring, Data protection, Agent installation in client PC, new policy version update,
Scanning schedule, DLP security.
➢ Working knowledge of virtualization, VMWare or equivalent and RDS application server
configurations.
➢ Maintaining & monitoring of Firewall - Sonic Wall, Sophos - Users and System network policy
and Security configuration.
➢ Work from home access setup for users Sophos VPN & Horizon client configuration.
➢ Managing Cisco Unified Communication Manager (CUCM) and Call Manager Software () for
Hospital Call center.
➢ Systems and Data folder Backup & Recovery using Veeam software
➢ Troubleshooting Systems and Networks problems and investigating, diagnosing, and solving
software & hardware faults.
➢ Managing and Configuring of IPTV, CCTV, Digital Signage (Fourwinds), Q-System, Access
control systems
➢ Managing and maintaining ZOHO Manage Engine - Remote Support, IT Assets management,
Ticketing system, AD Management, Software deployment & System Updates.
➢ Maintaining system documentation layout of all ICT infrastructure systems.
➢ Monitoring the Network connections by using with appropriate network performance tools.
➢ Configuration of MPF Printer servers - HP, Canon, Xerox, UTAX
➢ Perform routine/scheduled audits of the Server, Systems, including all backups & Events.
➢ Network support LANs, WANs, network segments, Wi-Fi Access Point, and intranet systems
➢ Leading and Supporting IT Helpdesk and Support team on daily operations.
➢ Troubleshoot all IT systems problems reported by users and analyze and isolate issues
➢ Overseeing and Coordination IT Projects that involve implementing new application &
software, IT Infrastructure and Systems setup.
➢ Documentation & Coordination with vendors according to contractual SLAs as required.
➢ Maintaining software License records and staff CUG SIM connections records.

 Install, assemble and configure Computer, Servers, Software’s, Network infrastructure and
peripherals such as Printers, Scanners and related Hardware.
 Troubleshooting Systems & Networks problems and Investigating, diagnosing and solving software
& hardware faults.
 Configuration and Administration of various Microsoft Server 2008 and 2012 Features (Active
Directory, Hyper-V, DNS, DHCP.. etc)
 Managing Domain Users, Sharing folders, OUs and Group Policy
 Managing and Configuring of Hospital IPTV system using LINCOR application and checking their
Network connectivity & issues.
 Maintaining and designing of digital environment using Fourwinds Interactive software and
deploying contents to the digital signage.
 Managing and Configuring of Bosch Access Control and CCTV Systems
 Managing Cisco Unified Communication Manager and Call Manager Software (Vocalcom) for
Hospital Call center.
 Monitoring & Managing McAfee Antivirus and SonicWALL firewall
 Coordination & Documentation with vendors according to contractual SLAs as required.
 Monitoring the Network connections by using with appropriate network performance tools.
 Project: Coordinate with Configuring and implementation of Active components and Networks of
Newly opened Medeor Medical Centers in YAS mall and Al Zeina.
 Project: Coordinate with implementation of QMATIC (Queuing System) and integration and
interface with Hospital HIS SAP.
 Hospital HIS Software SAP
 Installing and configuring of SAP for users.
 Provide adequate SAP HIS training and technical support to Doctors, Nurses and other staffs.
 Coordinate with SAP for the Upgradation and System maintenance
 Sort out the issues on SAP in IP & OP - EMR, Clinical order request, Material consumption,
Activity Registration, Drug Administration, Prescriptions etc…
 Incident and Service request tickets creating on SAP Solution Manager.

Talking staff or clients through a series of actions, either face to face or over the telephone to help and resolve issues
 Resolve problems experienced by end users.
 Prioritize problems and requests (new and existing) according to Severity.
 Educate end users, supporting skill levels ranging from beginner to expert
 Maintain user accounts, allocations of disk space, and access to resources.
 Configuring Outlook Account for the users
 Assisting the System/Network Administrator in his work.
 Install and upgrade existing hardware and software applications.
 Monitor server and network performance for optimal operation.
 Adding new workstation & client computers to the network.
 Managing user accounts & groups.
 Testing and Evaluating new technology
 Conducting electrical safety checks on computer equipment’s. 
 Installing new software according to the requirements of the user.
 Review network hardware and software for proper operation.
 Install and upgrade existing hardware and software applications.
 Maintain Hardware and Software problems (Printers, Scanners, Laptops, Desktops)
 Solve problems related to Hospital Software HIS (Hospital Information System)