Key Account Manager
Al Thanayyan International FZE
Total years of experience :10 years, 8 Months
• Managing accounts for significant retail chains in the UAE and KSA
• Keeping track of product inventories, creating demand, interacting with active clients, and carrying out business-to-business transactions.
• Achieve 85% repeat business by maintaining constant contact with major accounts
• Collaborate closely with the logistics, purchasing, and finance teams to guarantee prompt payment handling, with a success rate of 95%, and thorough inspections to ensure on-time delivery to my clients, resulting in a 99% customer satisfaction rate .
• Hit and exceeded sales KPIs by 30% For Oct, Nov, and Dec
• Analyzed market segments to identify new business opportunities to significantly expand the existing customer base to 4 different categories.
• Actively executes all business sales services, including brand marketing, overseeing
the creation of sales proposals that are tailored to clients' needs, handling customer
discussions, concluding proposals and contracts, and successfully signing and
completing transactions.
• Coordinating with the Service Delivery section to ensure a 99% success rate,
processed and executed efficiently within required deadlines and to the highest level
of quality, resulting in a customer satisfaction rate of 95%
• Improved product sales by 45% for the category managed, which lead to a 30%
increase in annual revenue
• Hit and exceeded sales KPIs by 80% to 100% consistently
• Capable of meeting goals and providing exceptional customer service
• Received the title of "Best Employee" for displaying excellence at work during the
fiscal year.
• Controlled store inventory, staff meetings, and consumer complaints.
• Solved all operating system-related issues for Windows and MAC users successfully.
• Setting up routers, access points, network interface cards (NICs), and advanced
wireless devices such as print servers, network storage devices, and wireless media
adapters.
• Maintaining documentation of technical support activities and client interactions.
• Capability to multitask and solve consumer problems
• Member of IEEE, National Service Society, Science Club and Sports Club • Attended and awarded several cultural fests in school level • Coordinator and blog designer for National Level Technical Symposium • Infosys Campus Connect Foundation Program at VMKV Engineering College, Salem • Oracle’s workforce development program – Oracle 9i: SQL at VMKV Engineering College, Salem
• Active member of science club and sports club
• Active member of science club and sports club • Attended and award several cultural fests
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