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Ajmal Ibrahim, Assistant Store Manager

Ajmal Ibrahim

Assistant Store Manager·Life pharmacy

United Arab Emirates

Master's degree, Finance

Work experience

Total years of experience: 8 years, 3 months

Assistant Store Manager

July 2020 - January 2025

Life pharmacy

Dubai, United Arab Emirates

July 2020 - January 2025

Consistently attained over 85% quality assurance compliance, meeting Life Quality
Assurance Department Standards and simultaneously ensured 100 % alignment
with DHA regulations in outlet operations.

Reduced inventory discrepancies by 40% by implementing a rigorous monthly
audit and control process.

Facilitated timely patient care through insurance approvals, claims processing,
and medical report follow-ups, achieving 95% patient satisfaction and
significantly lowering concerns.

Slashed wait times by adjusting and designing staff roasters, refining patient
care, and elevated daily revenue by 25%.

Resolved customer tickets in a timely and efficient manner, accomplished a 95%
resolution rate.

Achieved a 35% abatement in product returns by implementing a robust quality
control process.

Revitalized customer satisfaction by 30% through staff training in customer
service and engagement.

Company industry:
Pharmacies

Customer Service Team Leader

January 2018 - November 2019

Finexexpress Cargo Services

Mumbai, India

January 2018 - November 2019

Optimized customer delight scores by 25% through enhanced service protocols.

Led a team of 9 employees executing over 300 project deliveries monthly.

Minimized customer complaints by 20% utilizing staff training in customer service
techniques.

Lowered complaint resolution time by 30% by implementing an automated
ticketing system.

Bolstered team productivity by 15% by implementing a new performance tracking
and feedback system.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Administrative Executive

March 2017 - November 2017

UBO events and marketing

Kerala, India

March 2017 - November 2017

Assigned and delegated tasks, ensuring a 95% completion rate within deadlines.

Increased departmental efficiency by reducing response times by 30% through
enhanced scheduling systems.

Streamlined administrative processes, reducing operational costs by 20% by
implementing effective software solutions.

Refined office operations, improving overall efficiency by 25% through organized
administrative processes.

Company industry:
Marketing
Job role:
Marketing and PR

Customer Service Associate

August 2015 - July 2016

Co-operative Development Bank

Kerala, India

August 2015 - July 2016

Secured a 15% reduction in document processing time, improving overall
operational efficiency.

Administered documents for 300+ loan applications monthly on an average.

Enriched customer satisfaction by 20% by implementing a new feedback loop
system.

Coordinated with a team of 10 associates to ensure seamless process execution.

Processed over 100 customer inquiries daily, demonstrating effective multitasking
in high-pressure situations.

Company industry:
Banking
Job role:
Banking

Education

Bharathiar University

January 2020

January 2020

Master's degree, Finance

India

focused on finance marketing

Calicut University Kerala

January 2014

January 2014

Bachelor's degree, Computer Applications.

India

Skills

Team Leadership
Expert
Team Leadership
Expert
Patient Satisfaction
Expert
Patient Satisfaction
Expert
Regulatory Compliance
Expert
Regulatory Compliance
Expert
Operations Management
Expert
Operations Management
Expert
healthcare Administration
Expert
healthcare Administration
Expert
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
OFFICE ADMINISTRATION
Expert
OFFICE ADMINISTRATION
Expert
MEETING FACILITATION
Intermediate
MEETING FACILITATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
TEAM BULIDING
Expert
TEAM BULIDING
Expert
INSURANCE REFILLS
Expert
INSURANCE REFILLS
Expert
TRAINING & DEVELOPMENT
Expert
TRAINING & DEVELOPMENT
Expert
PATIENT RELATIONSHIP MANAGEMENT
Expert
PATIENT RELATIONSHIP MANAGEMENT
Expert
COMPLIANCE MANAGEMENT
Expert
COMPLIANCE MANAGEMENT
Expert
HEALTH ADMINISTRATION
Expert
HEALTH ADMINISTRATION
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
Office Administration
Expert
Office Administration
Expert
Accounting
Expert
Accounting
Expert
Administration
Expert
Administration
Expert
Cash Handling
Expert
Cash Handling
Expert
Cash Control
Expert
Cash Control
Expert

Languages

English
Expert
Hindi
Intermediate
Malayalam
Native Speaker

Training and Certifications

Certifications
Certified Medical Office Manager (CMOM) - Currently Pursuing

Hobbies

  • Books