Lead generation Specialist - Freelancing (remote)
KhansCars
Total years of experience :4 years, 0 Months
- Successfully generated 50 high-quality leads within the first month, exceeding the initial target by
25% and demonstrating a rapid understanding of lead generation techniques.
- Managed and nurtured a database of over 5000 leads, maintaining a 90% data accuracy rate and
ensuring timely follow-up, resulting in a 20% increase in lead-to-opportunity conversion.
- Implemented lead nurturing workflows, achieving a 15% increase in lead engagement and a 10%
decrease in lead attrition, resulting in improved sales readiness.
- Created and managed a comprehensive lead database, segmenting leads based on demographics
and behaviours, resulting in a 15% increase in personalized lead engagement.
- Achieved a 30% conversion rate from leads to qualified opportunities in the first month,
demonstrating quick adaptation to lead nurturing techniques and effective communication skills.
- Utilized SEO techniques generating an additional 500 organic leads per month and enhancing brand visibility.
-Led the setup and management of social media lead generation campaigns, resulting in a 20% increase in lead acquisition within the first month, demonstrating proficiency in social media marketing.
- Oversee daily restaurant operations, ensuring efficiency and adherence to standards.
- Manage staff schedules, delegating tasks to ensure smooth workflow.
- Achieved and maintained a 90% customer satisfaction rate through effective staff training and
service standards implementation, resulting in a 15% increase in repeat business over six months.
- Implemented cost-control measures, resulting in a 10% reduction in food and beverage costs
while maintaining quality standards, contributing to a 20% increase in monthly profitability.
- Led a team of 20+ staff members, maintaining a 95% employee retention rate through effective
training programs and recognition initiatives, resulting in improved service consistency and
morale.
- Optimized restaurant seating layout and reservation system, resulting in a 10% increase in table
turnover rate and a 15% improvement in peak-hour seating efficiency.
- Implemented upselling techniques among staff, resulting in a 20% increase in average check size
and a 15% growth in overall revenue.
- Collaborated with local influencers to promote restaurant offerings, resulting in a 25% increase in social media engagement and a 20% rise in brand awareness within six months.
- Developed and maintained social media content calendar, ensuring consistent posting schedule and achieving a 30% increase in organic reach over one year.
- Developed and executed marketing promotions, resulting in a 30% increase in foot traffic during off-peak hours and a 25% increase in weekday lunch sales.
- Directed comprehensive social media management strategies, leading to a 20% increase in follower engagement and a 15% growth in brand visibility over a six-month period.
- Managed inventory levels and supplier relationships, achieving a 95% accuracy rate in inventory
counts and a 10% reduction in stock wastage, resulting in improved cost efficiency.
- Utilized customer feedback data to implement menu improvements and operational changes,
resulting in a 10% increase in overall customer satisfaction scores and positive online reviews.
- Generated over $2.5 Million in revenue for the two years of operating the restaurant & Increased net profit from 9% to 21%
- Led product knowledge training sessions for 200+ employees biweekly resulting in a 20%
increase in employee product knowledge proficiency and a 15% improvement in customer service
ratings.
- Delivered personalized one-on-one mentorship sessions to 20+ employees per month, resulting in
a 25% improvement in call handling efficiency and a 20% increase in customer satisfaction
scores.
- Provided real-time chat support to a team of 200+ employees, achieving a 95% response rate
within one minute and resolving 90% of inquiries on the first interaction, leading to improved
employee confidence and performance.
- Developed and maintained comprehensive knowledge base resources for employee reference,
resulting in a 30% decrease in average resolution time and a 20% increase in first-call resolution
rates.
- Identified training needs and gaps in employee knowledge through performance analysis,
resulting in the development of targeted training modules that led to a 15% increase in employee
competence and confidence.
- Monitored employee performance metrics and provided constructive feedback and coaching,
resulting in a 10% increase in employee productivity and a 15% improvement in quality
assurance scores.
- Implemented best practices and techniques for effective call handling and issue resolution,
resulting in a 20% reduction in call escalation rates and a 25% decrease in customer complaints.
- Provided ongoing support and guidance to employees during high-pressure situations, resulting in a 25% decrease in employee stress levels and burnout rates.
- Resolved 30+ hardware and software issues daily with a 90% first-call resolution rate, exceeding
company benchmarks and ensuring timely issue resolution for customers.
- Achieved and maintained a customer satisfaction score of 95% through providing expert technical
support and resolving customer inquiries efficiently, resulting in improved customer loyalty and
retention.
- Resolved escalated customer issues with a 90% first-contact resolution rate, exceeding company
benchmarks and enhancing customer satisfaction metrics.
- Provided in-depth troubleshooting and technical guidance on products, resulting in a 15%
decrease in customer wait times and a 10% increase in customer satisfaction within six months.
- Utilized knowledge of products and services to assist 50+ customers daily with setup,
configuration, and usage guidance, ensuring a seamless customer experience and product
adoption.
- Escalated complex technical issues to appropriate internal teams for further investigation and
resolution, ensuring timely resolution and minimizing customer downtime.
- Maintained accurate and detailed records of customer interactions and issue resolutions using
CRM software, contributing to improved follow-up and continuity of customer support.
- Participated in ongoing training and development programs to stay updated on new products,
features, and troubleshooting techniques, ensuring proficiency in providing technical support.