Ahmad ALKhatib

Managing IT Sector within MSC-Jordan and AL-Fadi group (which consists of MedLog-Jordan, Aqaba Shipping Company and SantaFe for Tourism). Leading IT Team, Operations and Infrastructure in Jordan, managing three physical locations that geographically spread over Amman, Aqaba and Sahab.
Responsibilities:
- Plan, develop and implement IT sector strategic projects and objectives. - IT Sector budget planning and BVA analyses, and approving all IT expenses of the group. - Lead and oversee the sector daily operations (team direction and infrastructure administration). - Develop, implement and test Business Continuity and Information Security plans in cooperation with HQ Global IT Management team. - Direct intervention with higher level technical problems and issues. - Lead IT procurement and vendor relationship management process. - Develop IT Sector Operational Manuals, Procedures and SOPs. - Set Annual and Semi Annual improvement and evaluation plans for the team. - Take lead on Cyber Security framework management (IPS, IDS, MFA, DLP, Microsoft Defender ATP Endpoint Security Center and Data Encryption). - Technical management and administration of a hybrid high availability environment that consists of three physically connected locations along with MS Azure Cloud, containing two Hypervisors, Application servers, DNS and DHCP roles, Online Mail Exchange Server, Azure AD, Microsoft Identity Manager, Office 365, Citrix Application Manager, SAP, CRM, OneVision, NAS Storages, Fortigate and SonicWALL Firewalls, Aruba Wireless Controller System, Live replication implementation, and the management of Helpdesk System (Service Now) that serves over 50 users, in addition to an extensive experience in administration and configuration of MS Teams and MS OneDrive.

IT Manager at CRIF-Jordan, heading overall management of IT Sector operations and infrastructure at the company, the first Credit Bureau in the country, and a member of CRIF S.p.A, one of the leading providers of banking credit information in Europe and worldwide.

Detailed Role:
- Plan, develop and implement IT strategy and objectives.
- IT Sector budget planning.
- Project management of ISO27001 implementation and certification Project.
- Take lead on Cyber Security framework management and implementation (SIEM, IPS, IDS, ATP, Data and Infrastructure Encryption, DLP, MFA, Endpoint Security).
- Lead IT sector procurement and vendors relationship management process.
- Develop IT related policies and procedures.
- Develop and implement Technology sector Business Continuity plans.
- Set KPIs, development and evaluation plans.
- Lead and set the direction for daily operations (staff management and infrastructure administration).
- Overlook infrastructure long-run performance and forecasting.
- Provide coaching and direction on level-three related cases.
- Direct technical direction and supervision of a high availability environment that consists of three datacentres with more than 70 servers implemented using latest technology, containing a multiple cluster of Hypervisors, Web servers, Application servers, Domain Controllers, FTP servers, WSUS servers, Database servers, Exchange servers, System Center Operations Manager servers, Backup servers, CA servers, Authorization servers, SAN Storage, Tape Libraries, Managed Switches and Firewalls, Live replication implementation, a Global Zone Files Hosted at Webhosting third parties, including MX, NS, FTP and A Records, and a web service that is used by more than 3000 users.

Senior System Engineer at Manaseer Technology, administering a high availability Datacentre including Back End and Front-End Servers, UTMs and Communication Servers.

Detailed Role - Managing the following:
- Virtualization Technology hosted at the Group Servers throughout Hyper-V technology based on a stack of replicated Windows Server Hypervisors.
- DNS, DHCP, CA, SQL Application Servers, Replication and Failover Servers and Print Servers.
- SAN Storage Systems.
- Microsoft Office 365 Tenant Systems.
- Microsoft Enterprise Volume Licensing Center.
- IP Telephony Systems throughout Microsoft Lync Servers (Front End, Lync SQL, Lync Exchange Servers) Unified Messaging.
- Fortigate Firewalls and Analysers (UTMs).
- Data Integrity Backup Systems throughout various solutions.
- HRS Host Servers.
- MS Dynamics ERP Servers.
- Milestone Camera Controller Master Servers.
- Manage Security Access Servers.
- Administer various third-party solutions, such as Symantec Backup Exec, Acronis Backup and Image Recovery and Kaspersky Administration Kit.

Senior IT Officer (Head of IT Sector) at IRC, managing IRC IT team and administering Network, including Domain Controllers, Exchange Servers, VPN Servers, Domain Replicas, and Wireless Networks, in addition of managing nine geographical branches in Jordan.

Detailed Role - Managing the following:
- IT Sector Team.
- IT Sector yearly budgeting.
- Take lead on long-term projects.
- Supervisee yearly evaluation and development planning.
- Virtualization Technology hosted at the Committee throughout VMware ESXi Servers.
- Manage networks, including Main Servers, Networking, and Active Directory.
- VPN Connections. In addition of configuring and administering Active Directory (Windows Server 2008 and 2012 Operating Systems), DNS, DHCP Roles, Replication and Failover Servers and Print Servers.
- Microsoft Exchange Server 2010.
- Data Integrity Systems through systemized backup processes.
- A various third-party solution, as Symantec Backup Exec, NAS Storage and Mozy-Pro.

Senior Systems Engineer at Naya Informatics, a company that specializes in administering and managing Microsoft Based Solutions, such as Domain Controllers, Exchange Servers, VPN Servers, Domain Replicas, and Wireless Networks, in addition of administering networks at client side, starting from Servers, Domains, ending with small services specified to Client Side.

Detailed Role - Managing the following:
- Supervise Technical Support and Network Sector Employees.
- Manage networks, including Main Servers, Client Computers, Networking, and Active Directory.
- Manage Zone Files Hosted at Webhosting third parties, including MX, NS and A Records.
- Manage VPN Connections in both ways, Site-to-Site and Remote Access VPN.
- Manage Active Directory (Windows Server 2003, 2008 and 2012 Operating Systems), in addition of administering DNS and DHCP components.
- Manage Microsoft Exchange Server (2003, 2007and 2010 Systems).
- Monitor server performance.
- Perform daily responsibilities of supporting users and administering all communications to the Servers.
- Manage various third-party solutions, as Symantec Backup Exec, Kaspersky Administration Kit, and Bitdefender Client Security Management.

System Administrator at El Concorde Company, managing an environment that consists of ERP System, ISA Server 2004, DNS Server, DHCP Server, EXCHANGE Server 2003, two Domain Controllers and a Child Domain.
Detailed Role:
- Administer Active Directory user accounts.
- Configure Replication between Active Directory Sites.
- Perform a periodic backup for the backend systems and servers.
- Manage security updates for the operating systems plus updating mailbox quota, message quota.
- Perform daily technical support for network users.