Akash RS

• Led and managed end-to-end office operations, overseeing sales teams, academic staff, placement coordinators,
trainers, student services, and finance functions.
• Supervised enrollment and admission operations for 1, 000+ students, maintaining structured manager
sheets for attendance, enrolments, and global certification tracking.
• Defined, monitored, and reported key performance indicators (KPIs) to ensure operational efficiency and
target achievement across departments.
• Conducted regular staff performance evaluations, task allocation, and accountability reviews to enhance pro
ductivity and service quality.
• Implemented process optimization strategies to streamline workflows, reduce operational inefficiencies, and
improve turnaround times.
• Resolved customer complaints and service escalations, resulting in a significant reduction in negative Google
reviews.
• Prepared detailed operational and performance reports for senior management to support strategic decision
making.
• Supported brand visibility initiatives by coordinating social media activities, testimonials, and promotional
content.