IT Desktop Support Engineer
Salam Technology
Total years of experience :15 years, 5 Months
• Installing the Operating systems and Software applications.
• Managing the Hardware resources.
• Installation of service packs and hot fixes to clients.
• Managing file systems, partitions on disks.
• Securing resources with shared folder and NTFS permitions.
• Planing, installing and configuring DHCP and DNS servers.
• Local printer and Network printer installation and management.
• Installation and configuration of mail clients, like Outlook and outlook express
• Monitor critical computing including disk space, event logs, computing system performance.
• Laptops and Network connectivity related issues.
• Updating patches and security updates.
• Installation and configuration of Symantec antivirus for clients.
• System implementation, administration, supports of Microsoft platforms like windows clients (windows 2000&XP).
*Installing and troubleshooting of Desktop and Laptop Related issues
* Assembling Desktop PC
*Installing Antivirus and Updating patches
*Installing and configuring Microsoft applications
*Configuring MS Outlook and Windows Mail Profile
*Installing and Troubleshooting Local and Network related issues.
• Maintaining more than 300 desktops, Laptops and Printers.
• Installing the Operating systems and Software applications.
• Managing the Hardware resources.
• Installation of service packs and hot fixes to clients.
• Managing file systems, partitions on disks.
• Securing resources with shared folder and NTFS permitions.
• Planing, installing and configuring DHCP and DNS servers.
• Local printer and Network printer installation and management.
• Installation and configuration of mail clients, like Outlook and outlook express
• Monitor critical computing including disk space, event logs, computing system performance.
• Laptops and Network connectivity related issues.
• Updating patches and security updates.
• Installation and configuration of Symantec antivirus for clients.
• System implementation, administration, supports of Microsoft platforms like windows clients (windows 2000&XP).
• Installation and support of project management software’s, application soft wares and mail clients (MS outlook).
• Installing, Configuring and troubleshooting with VPN connectivity issues.
• Install applications through remote software installation tool VNC and Team viewer.
• Troubleshooting with Desktops and Laptops related issues through Vnc, Teamviewer and Netmeating.
• Installing and configuring chatting tool like Skype.
• Attending the customer calls and solving the problem.
• Troubleshooting the desktops and laptops.
• Installation and troubleshooting the printers.
• Installation, configuring and maintenance of windows 2000, xp and 2003 servers.
• Technical support for variety of software, hardware and network related issues in desktops.