Clearance Team Leader
TNT Express
Total years of experience :23 years, 5 Months
Employer: TNT
Since: 9 Oct '12 till date
Designation: Clearance Team Leader
• People Management: To lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximize customer satisfaction, employee satisfaction and team productivity.
• Effective Communication
• Coaching and Performance Management
• Employee Development
• Delivering on-time and in perfect condition
To meet the depot/hub targets on delivering on time and in perfect condition in order to achieve customer satisfaction through an optimized and standardized operations process at optimum cost.
• Analyse day to day results in the depot/hub clearance operations and take action to meet the targets for service quality, loss and damage reduction, at optimum costs, in cooperation with the Shift Manager Operations and/or Depot Operations Manager.
• Monitor on a weekly, monthly and quarterly basis the depot Operations Key Performance Indicators and take corrective actions when targets are not achieved in cooperation with the Depot Operations Manager.
• Ensure continuous quality improvement in the clearance department through supporting the deployment of best practice processes in all areas of responsibility.
• Increase efficiency and effectiveness of work methodologies, within the boundaries of the operation processes and quality standards.
• Resource Management
To effectively plan and monitor employee schedules and clearance department resources (incl. subcontractors) in order to meet and exceed internal and external service levels at all times, and to provide excellent service to customers.
• Customer satisfaction and retention
To drive a customer-focused culture by implementing and managing initiatives and tools that aim to deliver an excellent customer experience leading to customer satisfaction, loyalty and retention.
• Corporate Social Responsibility & Health & Safety
Comply with the company's corporate social responsibility, health, safety and environmental standards and responsibilities as identified within TNT Express management systems and directly support line management in effectively implementing these management systems.
Implement management systems, for CSR, H&S and environmental standards, Promote corporate values.
Employer: Gulf Bio Analytical
Since: 27 June '10 till 30 Sept 2012
Designation: Logistics Team Leader
• Dealing with all customs related issues for import & export shipments via air, sea & land.
• Preparing DG checklist for Dangerous Goods shipments.
• To ensure proper dispatch of the goods.
• Processing of Shipments.
• Well versed with Dubai Customs, Ministry of Health & Dubai Muncipality Procedures.
Employer: Richemont Logistics FZE
(Distributors & Dealers for Cartier, Baume & Merceir, JLC, VCA, Vancheron, PIAGET, Mont Blanc )
Since: 16 Nov '08 till 24 June '10
Designation: Supervisor - Exports & Customs Compliance
• Dealing with all customs related issues for import & export shipments via air, sea & land.
• Operate on Emirsal II for all Customs Documentation.
• To analyze the best way for the brand for shipping the consignment.
• To analyze best mode of transportation of the goods by coordinating with all required freight carriers including negotiating prices and conditions regularly for the benefit of the company.
• To ensure proper dispatch of the goods.
• All valuable shipment includes Jewellery & Watches - to determine the exact & safest mode for them.
• To ensure the insurance point of the valuables.
• Coordination between both the parties for the smooth delivery of the goods.
• To tally, understand & comply with the destination countries regulations, which includes customs formalities & countries rules & regulations.
• Manage the team of Logistics personnel (14 members) charged with the task of order preparation and fulfillment. Our team is responsible for all inbound and outbound Logistics, order preparation.
• Plan and set KPI's for my team and ensure the task is completed within the set targeted time.
• Ensuring warehouse staff is well trained and supervised for their jobs in the logistics area.
• Responsible for coordinating with Boutique "Brand Managers" to ascertain their precise event requirements for Exhibitions held worldwide and locally, ensuring smooth transaction of valuable shipments via freight/hand carry etc as well as had represented the organization at the Exhibition in Bahrain.
• Coordinate with the Brand Manager of Cartier/VCA Boutiques (based in Bur Juman, Dubai Mall, Emirates Tower ) for quantity/supplies required for display in Showroom and ensure smooth transaction/documentation from the Warehouse till the point of delivery.
Employer: Panasonic Avionics Corporation
Since: May '07 till Nov '08
Designation: Customs Administrator
• Dealing with all Aircraft Parts.
• All customs related issues for goods in and out of Aircraft Parts.
• Letter of credit handling.
• Effective execution of Insurance Cover and Claims.
• High awareness of customs procedures in the GCC with special emphasis on the UAE.
• Sending Weekly Outgoing Shipment Report to Sales & Logistics Manager.
• Releasing incoming and outgoing shipments after obtaining clearance approval and according to the seasonal shipment schedule;
Employer: DHL Express & Logistics
Since: 2 Feb '99 to May '03
Designation: Senior Ground Operations, Jebel Ali
A. Station Activities:
• Monitoring of deliveries and pickups within JAFZA.
• Co-ordinating with Land Sort Supervisor for Heavy Pickups from JAFZA.
• Positive Bagging of JAFZA.
• Processing of Shipments.
• Manifesting of AWB's.
• Preparing charge to account Vouchers for DHL Finance.
• Preparing DG checklist for Dangerous Goods shipments
• Monitoring Courier activities on RAD on daily basis
• All other THP related activities
• EOD Checks on SAM
• Responsible for JAFZA Fleet Management and Reporting
Employer: Kuwaiti Danish Computer Co. (KDCC), Kuwait
Since: 1996 - 1997
Designation: Assistant to Procurement Manager
• Negotiates with Vendors regarding products, price and deliveries
• Receive and check purchase requests for conformity with specifications, budget, proper coding and authorized signatures
• Contact vendors concerning late, damaged or incorrect shipments and resolve any discrepancies when necessary.
• Maintain an adequate inventory of supplies and re-order as needed.
1993: B.S.C (Bombay University, India)