General Manager
JAPANESE 4X4 EXPORT CORPORATION
Total years of experience :31 years, 0 Months
Directed organization’s business activities and designed highly effective business strategies and marketing
programs; oversee overall business operations, mentored and trained new managers, as well as formulate and
control budgets.
Key Accomplishments:
* Developed an evolving and adaptive strategy and Gantt Chart aligned to organizational priorities and
enables and facilitates the organization’s business objectives, operations, and departments activities.
* Instrumental team leader, mentor, and strategist in charge of development and implementation of growth
strategies for market penetration, product development, market expansion and diversification.
* Provided training on all levels starting from low-level manager and staff to the HODs and Senior Managers
on planning, organizing, leading, and controlling operations, as well for Strong Communication and
Interpersonal skills.
* Contributed to an effective utilization of financial resources through budget formulation to achieve
company goals.
* Steered efforts towards optimum revenue projection and control Fixed/Overhead Cost and improving the
cash inflow management and insured the Accountability at all levels as well the Monthly Review of Budget.
* Revamped profit margins and improved revenues through devising customer-focused strategy, retaining
customers, increasing transaction frequency and reducing the prices of old stock items, reselling recyclable
waste.
* Delegated work responsibilities, set targets, reviewed performance, devised effective communication
channels, and introduced rewarding culture on bases of quality of work using Reinforcement Practices i.e.
bonus, appreciation certificates, get together parties etc.
* Explored growth opportunities by projecting market trends; understanding customer preferences,
conducting competitor analysis and revamping pricing strategies, gathered customer feedback and
launched new products.
* Generated and delivered reports monthly, bi-annual and annual Sales/Financials Reports and detailed
Presentations.
Key Accounts & Institutional Sales
Streamline new customer services and maintain good relationships with staff including customers, managers, and
employees. Play a key role in managing sales processing, planning, rate adjustments, and commercial invoicing.
Key Accomplishments:
* Oversee contract management, maximize profits by closing agreements, develop relationships with
customers, and answer client queries. Coordinate with business executives, stakeholders, quality control,
and finance departments.
* Assure administrative workflow by following methods, devise reporting procedures; solve administrative
issues by providing relevant solutions. Forward direct market development information to CCO, Director,
and GM Marketing.
* Prepare sales reports, inspect new business opportunities, and guarantee timely and successful dispatches
of products. Track key account metrics including quarterly sales results and weekly, monthly, and annual
forecasts.
* Expand operational support to sales offices by networking SAP Power User of SD Module. Manage
administrative duties; prepare annual and quarterly sales performance reports by evaluating future
marketing strategies.
Managed administrative functions including training, workforce planning, scheduling, and budgeting. Developed
programs for improving work strategies to implement programs and increased customer satisfaction by liaising
between key accounts.
Key Accomplishments:
* Achieved 100% score in the Dealer ORG Audit conducted by Toyota IMC (Dec.2014), first time in the history
of Toyota Islamabad Motors. Orchestrated reporting of Toyota Indus Motor Company (IMC) regarding case
referring.
* Delivered training to CR executives, Service Advisers, and Reception Host on etiquette and Telephone.
Supported 3S managers for running Planning, Do, Check, and Action (PDCA) and kaizen programs.
* Resolved complaints and conducted training for the 5S department. Oversaw marketing campaigns and
identified potential areas for growth by developing online and offline client strategies; coordinated with
the IT team for solutions.
* Facilitated community outreach campaigns to foster positive relationships between community
businesses. Addressed technical issues; continued long-term and short-term communication strategy to
assist CRM applications.
Planned projects and updated knowledge of competitor activity, products, and services. Prospective new customers
and attended and contributed to sales meetings.
Key Accomplishments:
* Developed policies, programs, and procedures related to customer relations and services. Established
relationships with industry influencers and met key clients, assisted sales specialists with negotiating and
closed deals.
* Supervised operations of the company to meet customer satisfaction. Forecasted accuracy and
preparation reports of bidding documentation; understood, competition, strategy, and conducted
business reviews using CRM programs.
* Implemented after-sales services to follow up customer satisfaction, ensured performance of goods
purchased, and modified and improved services provided. Oversaw regularly staff providing customer
services.
* Developed new customer analysis reports for management and accompanied the sales team on larger
client presentations. Devised plans for retaining larger clients with sales; advised clients on creating
profitable processes.
Restructured professional work environment, staff supervision, and administrative support. Focused on attaining
hotel goals of maximum revenue and profit while providing guests with the highest level of quality service and
satisfaction.
Key Accomplishments:
* Prepared daily guest reports and determined room availability; initiated efficient check-in and check-out
procedures, Ensured proper coding of guest information in hotel database; completed all cash related
activities on required date.
* Controlled payroll costs, assured sufficient coverage at given time, conferred and cooperated with other
department heads to make coordination in hotel activities; acted as liaison between Head,
General Manager, and staff.
Maintaining of Account Receivable and Account Payable. Preparation of Cash Flows and Account Ledgers