Sales Manager
United Arab Emirates
Total years of experience :19 years, 5 Months
Roles and Responsibilities:
* Achieve growth and hit sales targets by successfully managing the sales team
* Design and implement a strategic business plan that expands company’s customer base and ensure it’s
strong presence
* Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
* Build and promote strong, long-lasting customer relationships by partnering with them and understanding
their needs
* Present sales, revenue and expenses reports and realistic forecasts to the management team Identify
emerging markets and market shifts while being fully aware of new products and competition status
* Build and maintaining client relations
* Work with internal departments such as the Marketing or Product teams to engage audiences and clients
more deeply
* Meet and exceed KPIs and sales targets
* Possess deep knowledge of business product offering and value proposition
* Follow organizational policies and regulations that affect the Sales department
* Proactively pursue new business and sales opportunities
* Solve problems for clients and customers by developing innovative and tailored sales solutions
* Be a brand ambassador and reflect company values at all times.
After Sales Customer Services & Heavy Household
Roles and Responsibilities - Aftersales:
* Handling and taking care of Customer Complain with regards to Electronic units
(Heavy Household Department)
* Handling a team of 3 agents at After Sales
* Handling After Sales Service Counter for Office Automation, Home Appliances and TV & Hi FI
* Managing Customer Complains over the phone, email & in person and servicing for the same
* Responsible for sending the unit for repair to the authorized services center
* Managing SLA and Work force management
* Maintaining quality service for the customer through regular follow ups with service team and customers.
* Performance improvement through mentoring
* Conducting Training, Coaching & Feedback's for the team
* Ensure Policy and Procedures are adhered to along with CTQ achieved on daily basis
* Planning and implementation of process improvement
* Analysis of various reports to ensure daily traction of process controls.
Roles and Responsibilities - Heavy House hold:R
* Responsible for sales of Electronic products for Office Automation & Home Appliances
* Managing and handling merchandiser and sales staff (Duty Schedule & responsibility assignment)
* Maintaining daily records for stocks
* Responsible for daily, monthly & Annual Stock Inventory
* Handling slow moving & receiving stocks
* Maintaining & adhering merchandising structure
* Daily implementation & price update
* Responsible to get offers and internal promotion within the section
* Generating / creating order to supplier
* Validation of supplier invoices, local purchases orders and good returns
* Responsible for claiming credit notes
* Supervising department promotions, creating & implementing discount/gift vouchers
* Mentoring and training new hire
* Generating & creating customer order for delivery (Major Division Appliance)
* Providing support to delivery team with regards to delivery concern.
• Handling a team of 08 to 10 agents handling calls for Tax Impound - Delinquency
• Managing SLA and Work force management
• Maintaining call quality for the team through regular monitoring
• Performance improvement through mentoring
• Conducting Training, Coaching & Feedback's for the team
• Responsible for Quality Score for the team
• Responsible for process improvement & process control effectiveness
• Create document PDF files as per the Investor requirement and guidelines
• Ensure Policy and Procedures are adhered to and CTQ achieved on daily basis
• Identify Trainee/new joiner’s skill and performance areas needing focus and create training modules to help improve their overall skills and performance
• Drive Innovation & Continuous Improvement as a culture in the process - generate new ideas & encouraging newer ways of adding value to the process, sharing ideas across sites to replicate best practices
• Ensure meeting of SLA via, AHT, Quality, Service Level, Abandoned percentage & all the other parameters.
• Domestic & International Ticketing Department for United Airlines (UAL)
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures.
• Strong consultative selling skills with the ability to listen to members’ needs
• Ability to identify customer needs and recommend solutions
• Need to enroll passenger for United Airline frequent fliers air miles earned program
• Self-motivated sales drive and documented sales success
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team.
• Collection Department for Capital One.
• Made Outbound calls to the customer for payment reminder.
• A consistent performer for Capital One.
• Met all CTQ and Targets assigned.
• Had to take care of post-production sales
• Daily report of the transaction.
• Assigning work to the sales agent.
• Had to take care of post-production sales
• Daily report of the transaction.
• Assigning work to the sales agent.
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