Akila Ganesan

Functioning as the Telephone Operator at GMU for various activities of an Executive Receptionist
Answering the telephone and handling admin. & reception service
Arranging post couriers and welcoming the visitors
Addressing all incoming calls and assisting caller with necessary information
Connecting the outgoing calls to office members
Ascertaining that visitors are signing the registers
Accountable for distribution and collection of posts
Carrying out various general administrative duties like photocopying, filing, etc.
Developing schedules of appointments by answering phone calls and receiving faxes
Administering the stationary stock and re-ordering them as per requirement
Assisting the Relationship Manager in client servicing and administrative activities
Responsible for scanning & e-mailing the letters and other general correspondence as per directives

Served as the Fraud Detection Analyst in Credit & Debit Card Fraud Department
Handled the reports from Investigation Team, Intelligence & Police Departments
Made calls to customers for evaluation of transactions done by them
Addressed inbound calls and made outbound calls to customers for account related activity
Updated the recent travel plans of customers to assist customer in usage of his/her credit or debit card in any part of the world
Highlights:
Acknowledged with various rewards and call backs from customer for satisfactory service rendered to them
Recognized for successful accomplishment of individual targets
Significant contribution in the team’s statistics each month