Akmal Puat

(Job Description)
* Handling the whole operations & service for 14 units of Kiosk
* Provide training, groom and develop colleagues with the necessary skills and knowledge
* Staff scheduling, appraisals, updating the point of sales system, food & beverage orderings & inventory
managements.
* Food & Beverage orderings, placing requisitions and coordinating with procurement department.

(Main Achievements)
* Set up and organize the 14 kiosk for operations
* Creating the standards and operations for the whole kiosk operations

(Job Description)
- Handling the whole operations & service for 3 outlets - Nerovivo, Neroteca & Vineria.It.
- Handling Events, Caterings & coordinating with clients based on their requirements.
- Train, Develop & grow the service colleagues and provide them with the necessary skills.
- Setting controls & placing systems in the outlets as a guideline for the colleagues.
- Analyzing the market, profit & losses and improve on the overall outlet performance.

(Main Achievements)
- Created a whole standard Sequence of Service SOP's for all the 3 outlet.
- Created a proper costing system which could calculate the pricings of products accurately.
- Created a new wine & beverage menu for all the outlets.

(Job Description)
- Scheduled and directed staff in daily work assignment to maximize productivity.
 Daily inventory tracking, ensuring stocks are not missing and liaising with cost controller.
- Providing the staff with trainings on a daily basis from product knowledge, customer service & SOP's.
- Food & Beverage orderings, placing requisitions and coordinating with supply chain & logistic department.

(Main Achievements)
- Did the opening of the club lounge & pool bar - the set-up, sequence of service & customer service standards.
- Created an Inventory tracking sheet to control cost and to avoid internal theft.
- Nominated as the first most inspiring colleague from the whole food & beverage team.

(Job Description)
- Focus a lot on the operations of the restaurant, from the customer service standards, staff trainings to providing a memorable experience to every single guest.
- Handling all the events and functions, coordinating with the host requests and inquiries.
- Handling all hygiene issues internally & externally by the Health & Safety body, ensuring all files & records or properly filed and recorded.
- Seeking ways to improve the business unit, by doing competitor surveys, market analysis and seeking guest feedbacks.

(Main Achievements)
- Created delivery for the restaurant, from marketing strategy, analysis and executed the whole project.
- Boost the outlet revenue by 20% due to the delivery project.

(Job Description)
- Started as a Waiter in 2008 - Promoted to a Supervisor in 2009 - Promoted to ARM in 2010.
- Provide all the necessary trainings and developments ensuring the staffs are well groomed with the necessary skills and knowledge.
- Did the staff scheduling, appraisals, updating the point of sales system, food & beverage orderings & inventory managements.
- Handled customer queries, complaints feedbacks & requests, and ensure that action is taken and followed up.

(Main Achievements)
- Created a menu engineering to monitor sales and to control cost effectively.
- Attained a catering contract for 3 years "Dubai Little League" and personally handled it.

(Job Description)
- Assisting the guest with the menu selection, explaining it in details and providing the necessary support and assistance to the guest.
- Applying up-selling and suggestive selling techniques.
- Setting up the restaurant according to the hotel standards and ensuring everything is aligned properly.
- Maintain the cleanliness and keeping the work station clean and tidy and practice clean as you go concept.
- Handle all operating service equipments (OSE's) and ensuring everything is in proper working condition.

(Main Achievements)
- Service equipments maintenance is reduce drastically thus reducing unnecessary waste and cost.
- Nominated as colleague of the month in 2007.