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تم إلغاء حظر المستخدم بنجاح
أكمل Puat, Kiosk & Park Operations Executive

أكمل Puat

Kiosk & Park Operations Executive·Dubai Parks & Resorts

الإمارات العربية المتحدة

الثانوية العامة أو ما يعادلها, Information Technology, Accounting & English

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 8 أشهر

Kiosk & Park Operations Executive

سبتمبر 2016 - فبراير 2017

Dubai Parks & Resorts

دبي، الإمارات العربية المتحدة

سبتمبر 2016 - فبراير 2017

(Job Description)
* Handling the whole operations & service for 14 units of Kiosk
* Provide training, groom and develop colleagues with the necessary skills and knowledge
* Staff scheduling, appraisals, updating the point of sales system, food & beverage orderings & inventory
managements.
* Food & Beverage orderings, placing requisitions and coordinating with procurement department.

(Main Achievements)
* Set up and organize the 14 kiosk for operations
* Creating the standards and operations for the whole kiosk operations

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Operations Manager

يناير 2016 - أغسطس 2016

Cuisine Nero Sdn Bhd

ماليزيا

يناير 2016 - أغسطس 2016

(Job Description)
- Handling the whole operations & service for 3 outlets - Nerovivo, Neroteca & Vineria.It.
- Handling Events, Caterings & coordinating with clients based on their requirements.
- Train, Develop & grow the service colleagues and provide them with the necessary skills.
- Setting controls & placing systems in the outlets as a guideline for the colleagues.
- Analyzing the market, profit & losses and improve on the overall outlet performance.

(Main Achievements)
- Created a whole standard Sequence of Service SOP's for all the 3 outlet.
- Created a proper costing system which could calculate the pricings of products accurately.
- Created a new wine & beverage menu for all the outlets.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Food & Beverage Supervisor

مارس 2015 - أكتوبر 2015

IHG - Intercontinental Hotel Group

دبي، الإمارات العربية المتحدة

مارس 2015 - أكتوبر 2015

(Job Description)
- Scheduled and directed staff in daily work assignment to maximize productivity.
 Daily inventory tracking, ensuring stocks are not missing and liaising with cost controller.
- Providing the staff with trainings on a daily basis from product knowledge, customer service & SOP's.
- Food & Beverage orderings, placing requisitions and coordinating with supply chain & logistic department.

(Main Achievements)
- Did the opening of the club lounge & pool bar - the set-up, sequence of service & customer service standards.
- Created an Inventory tracking sheet to control cost and to avoid internal theft.
- Nominated as the first most inspiring colleague from the whole food & beverage team.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Restaurant Manager

يوليو 2013 - ديسمبر 2014

Chateau De Caffeinnes

ماليزيا

يوليو 2013 - ديسمبر 2014

(Job Description)
- Focus a lot on the operations of the restaurant, from the customer service standards, staff trainings to providing a memorable experience to every single guest.
- Handling all the events and functions, coordinating with the host requests and inquiries.
- Handling all hygiene issues internally & externally by the Health & Safety body, ensuring all files & records or properly filed and recorded.
- Seeking ways to improve the business unit, by doing competitor surveys, market analysis and seeking guest feedbacks.

(Main Achievements)
- Created delivery for the restaurant, from marketing strategy, analysis and executed the whole project.
- Boost the outlet revenue by 20% due to the delivery project.

مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
السياحة والضيافة

Assistant Restaurant Manager

أبريل 2008 - يونيو 2013

Jumeirah Group

دبي، الإمارات العربية المتحدة

أبريل 2008 - يونيو 2013

(Job Description)
- Started as a Waiter in 2008 - Promoted to a Supervisor in 2009 - Promoted to ARM in 2010.
- Provide all the necessary trainings and developments ensuring the staffs are well groomed with the necessary skills and knowledge.
- Did the staff scheduling, appraisals, updating the point of sales system, food & beverage orderings & inventory managements.
- Handled customer queries, complaints feedbacks & requests, and ensure that action is taken and followed up.

(Main Achievements)
- Created a menu engineering to monitor sales and to control cost effectively.
- Attained a catering contract for 3 years "Dubai Little League" and personally handled it.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Waiter

مارس 2007 - مارس 2008

Mandarin Oriental Hotel Group

ماليزيا

مارس 2007 - مارس 2008

(Job Description)
- Assisting the guest with the menu selection, explaining it in details and providing the necessary support and assistance to the guest.
- Applying up-selling and suggestive selling techniques.
- Setting up the restaurant according to the hotel standards and ensuring everything is aligned properly.
- Maintain the cleanliness and keeping the work station clean and tidy and practice clean as you go concept.
- Handle all operating service equipments (OSE's) and ensuring everything is in proper working condition.

(Main Achievements)
- Service equipments maintenance is reduce drastically thus reducing unnecessary waste and cost.
- Nominated as colleague of the month in 2007.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

SMK R5/R6

يناير 2007

يناير 2007

الثانوية العامة أو ما يعادلها، Information Technology, Accounting & English

ماليزيا

Education Sekolah Menengah Kebangsaan R5/R6 -
عرض المرفق

Skills

Customer Relations
Expert
Customer Relations
Expert
Customer Focus
Expert
Customer Focus
Expert
Inventory Management
Expert
Inventory Management
Expert
SOP
Expert
SOP
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CONTROL
Beginner
CONTROL
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
SALES
Expert
SALES
Expert
SCHEDULING
Expert
SCHEDULING
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
VENTAS
Expert
VENTAS
Expert
Customer Relations
Expert
Customer Relations
Expert
Customer Focus
Expert
Customer Focus
Expert
Inventory Management
Expert
Inventory Management
Expert
SOP
Expert
SOP
Expert

اللغات

الكاتونيز
متمرّس
المالية
اللغة الأم
الروسية
مبتدئ
الصينية
متمرّس

الهوايات

  • Rock Climbing
  • Mixed Martial Arts (MMA)
  • Basketball
  • Extreme Sports