Manager, Crisis Communications & Reputation Risk
PETRONAS
Total years of experience :18 years, 9 Months
• Formulate crisis communications policies, framework, strategy, procedures and guidelines as well as toolkits, to ensure consistency of messaging throughout the company
• Lead competencies up-skilling for all communications practitioners throughout the organization in order to ensure swift, accurate, and consistent communications response
• Establish internal capabilities in crisis communications within HSE, HR and risk practitioners across the corporation
• Manage crisis communications training and exercises, as well as scenario planning for identified countries to ensure preparedness in tackling potential crisis
• Strategize and developed communications plans in responding towards an issue, emergency or crisis while maintaining organizational reputation
• Spearheaded strategic planning as well as work program budget and financial reporting covering all legal, corporate affairs and administrative matters.
• Ensured close monitoring of all executions while conduct periodical performance review.
• Oversaw the award of contracts through competitive bidding encompassing logistics, freight forwarding and general printing.
• Focal point for all risk assessments and audit exercises.
• Ensured prudent cost control of social awareness program in line with set budgets.
• Planned and drove corporate social responsibility projects as well community development programs while resolved pertinent issues affecting local communities to enhance stakeholder relationships.
• Managed multi-layer internal and external stakeholders to eliminate potential impact towards the operations.
• Produced video material for corporate events and collaterals including newsletter, brochures and promotional items.
• Led corporate events, corporate visits as well as social engagement platforms between Top Management and stakeholders.
• Put in place measures to boost employee morale within a cross-cultural workplace.
• Assisted in the stakeholder management framework development for international operations while initiated a pilot project for the operations unit.
• Led the organization of corporate events, exhibitions as well as engagement events for Top Management and stakeholders
• Planned and executed community development projects across Myanmar, Indonesia and Thailand while monitored the impact of CSR programs to PETRONAS.
• Monitored the chemical production in line with market demand while ensured smooth office administration.
• Facilitated in carrying out budget and economics planning for petrochemical plants.
• Drove operational enhancement initiatives while organized retreats for the department.
Telemarketer, June 2006-July 2006
DTS Group (Make-A-Wish-Foundation), Nunawading, VIC
• Involved cold calling to make the community aware of the National Appeal Campaign to raise funds for sick children suffering from life threatening illness (mainly children with cancer)
• One of the operational staff, contacting people (cold calling involved) who are engaged either by using products or services of the company's clients for market research purposes.
• In charged of dealing with clients from Singapore, Malaysia, Philippines and other countries from Asia Pacific region.
Achievement: One of the operators with the highest total amount of surveys collected during the shift.
Waitress/Promoter, December 2004 - February 2005
Minang Restaurant & Satay Inn Restaurant, North Melbourne, VIC
• Responsible of greeting customers, taking orders, serving meals and cleanliness of the restaurant. I helped develop a new menu based on customers' profiling