Office Manager
NADIA GLOBAL
Total years of experience :14 years, 4 Months
Training Manager at Nadia Global: (April 2017 - Present)
Training Manager (Sharjah & then Dubai Branches in JLT & Business Bay):
❖ Guide the development of the Training Institute to facilitate growth and financial
strength
❖ Manage the day-to-day operations of the 2 branches
❖ Develop a written strategic plan covering finance, operations, marketing, staff
development aligned to the set annual objectives
❖ Supervise internal and external communications
❖ Seek opportunities to develop new revenue sources
❖ Develop contacts and partnerships with corporations and individuals to increase
total awareness of the Training Institute and advocate on its behalf.
❖ Work with staff to establish an effective Training Centre team
❖ Responsible for operational performance against the budget - including
revenues/profitability
❖ Optimize systems to enhance development and capture performance of Training
Centre
Akram Zaidi
Training Manager
Mail: zaidy.akram@gmail.com
Mobile : (+971) 52 841 2738
EDUCATION
PROFESSIONAL EXPERIENCE
KEY ATTRIBUTES
o A professional Training Manager who is reliable, ambitious, and passionate about
inducing change and impact in people’s lives.
o used to work in a fast-paced environment, with a variety of different client groups &
multinational professionals.
o Has wide-ranging experience and knowledge of languages & soft skills, customer service
skills, organizational skills, and communication skills, particularly the ability to exercise
initiative and diligence to achieve results.
o Master in process and people management, possess flexible and positive attitude to work
under stressful situations.
o Possesses a root cause analysis approach for long term effective
solutions.
offer further development.
❖ Conducting Training Need Analysis for corporate clients when needed
❖ Promote the institute’s training courses addressing or predicting clients’ objectives
❖ Maintain calendars of the HR management team
❖ Orient new employees to the organization (set up a designated log-in, workstation,
email address, etc.)
Senior Corporate HR & Soft Skills Training Specialist at Nadia Global (August 2013 -
March 2017)
HR & Soft Skills Training Specialist
❖ Handle all kinds of corporate training requests in-house and at corporate
premises.
❖ Corporate clients include Marlink, Damas Medical Clinic, Oval Medical Center,
DIEZ, Panzer Glass, Sergas, Alhamra Group, MTDC (Maldives Tourism
Development Corporation), etc.
❖ Teach Professional Human Recourse Management, Train the Trainer, Time
Management, Negotiation Skills & Personality Development
❖ Teach Executive Secretary, Office Administration, & Personal Assistants skills
❖ Conduct Advanced Customer Service courses using Arabic and English.
❖ Train the participants in Business Writing Skills
❖ Prepare customized training programs to match the clients ‘needs
❖ Develop and organize training manuals and other educational materials
❖ Prepare Sophisticated Training materials such as games, study cases, and role-plays
and develop group discussions
❖ Evaluate Students’ performance periodically and provide recommendations for
improvement.
Language Training Specialist:
❖ Teach Arabic Communication skills for different levels (Beginners, Intermediate, and
Advanced).
❖ Provide Arabic courses for both Spoken and Modern Standard Arabic
❖ Teach English Communication Skills for Beginners, Level 1, Level 2, and Level 3
and prepare students for IELTS.
❖ Conduct English Business Communication Skills course
Computer Trainer:
❖ Train the participants on Windows 7, 8 and 10
❖ Conduct MS Office courses (Word, Excel, PowerPoint, and internet & Outlook)
❖ Help the participants develop their typing speed and accuracy skills
Instructor/Performer:
Conduct Mad Science courses, programs, workshops, Birthday Parties.
Perform in school special/corporate sponsored events, assembly shows.
Perform Chemical and Physical experiments.
Conducts camps during winter and summer.
After School Program (ASP) Coordinator:
Contact & administrates New, On Board or previously booked schools for after school
programs, workshops, camp programs, summer programs, preschool programs.
Handle incoming calls regarding ASP’s, in class workshops, special events and parties.
Instructor Trainer:
Train instructors as and when required on the protocols, logistics, operational issues,
kits.
: Provide private summer courses for
Primary and
and been part of a logistic Team provided
by SAROST for the duration of Sonde Resources / Alpha Petroleum Services Operation on the
Zarat North Field:
Provide interpreting and translating services (using 3 languages Arabic, English, and
French) for employees and other individuals for meetings, interviews, phones calls and most
importantly work areas conversations.
for PolyGarde Security hired by Japan Drilling
Company (company specialized in oilfield services):
Maintain and develop effective Health, Safety, and Environment Policies and Procedures.
Protect the people and the property of the company
Inspect the property for any suspicious activities.
Identify unsafe actions, conditions, hazards and investigate cause roots and identify corrective
and preventive actions.
Help administer compensation and benefit plans
Conduct employee onboarding and help organize training & development initiatives
Provide support to employees in various HR-related topics such as leaves and
compensation and resolve any issues that may arise
English Aggregation student: Faculty of Arts and Humanities of Sfax.
courses: Office Manager & Senior Corporate HR, Soft Skills & Language
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