IT Engineer
Raqmiyat
Total years of experience :5 years, 6 Months
• Providing in-person, remote support for resolving technical issues and providing technical assistance for all operating systems and applications, Providing new employees with required hardware and appropriate access to the company’s computer systems
• Managing Active Directory, Deploying and upgrading operating systems, creating and deleting user accounts, and maintaining computer database and group policy.
• Antivirus Management Using Crowdstrike to protect the Organization against threats.
• Email Security Management Using Barracuda to Protect the Organization against threats.
• Monitoring Anti-Spam settings, Archiving accurately and reliably backup all company data and emails.
• Monitoring M365 health alerts, license management, review security / compliance needs and usage metrics.
• Managing Mailbox license, converting regular mailbox into shared mailbox & providing access to the mailbox to other users upon the request by enabling litigation hold.
• Assisted in implementing directory synchronization, password synchronization.
• Creating and provisioning virtual machine, templates, clones, and snapshots Using the vSphere Client.
• Manage the vCenter Server inventory and the vCenter Server configuration Using VMware vSphere® Client.
• Managing Monitoring Esxi Hosts and Clusters, Patching of Esxi Servers by Coordinating with HPE.
• Testing, validating and installing operating system and application security/performance patches.
• Handling incident management through IVANI (ITSM) tool.
• Assisted In Rebuilding of Raqmiyat Network Environment from Scratch Including Installation of HPE Servers & Aruba, Cisco switches to Rails, Cabling, Crimping & Punching.
• Assisted in Implementing VMware Environment in Raqmiyat.
• Develop expertise to train staff on new technologies.
• Providing technical support across the office through Teamviewer.
• Deploy and upgrade operating systems through MDT.
• Monitoring and maintaining systems of Barcco Meeting room solution.
• Repairing and replacing equipment as necessary.
• Troubleshooting of Printers.
• Installation of Office Tools Such as Office 365, Email on mobile devices, Outlook on the Web, OneDrive for Business, MS Visio, MS Project.
• Antivirus Management Using Symantec endpoint protection to protect the Organization against threats.
• Installing & Configuring VPN Client to Ensure the Remote connectivity of users outside the office.
• Handling incident management through MangeEngine
• Providing technical support across the office through desktop central & quick assist.
• Managing of IP Phones from Avaya Aura® System Manager 8.1
• Installing, Configuring of Avaya Softphones in Both Android & Windows.
• Deploy and upgrade operating systems
• Antivirus Management Using Trend Micro Apex One to protect the Organization against threats.
• Monitoring and maintaining systems for Meeting room solution such as MAXHUB, Barcco, Zoom, Microsoft Teams, Air Server, IPTV
• Installing & Configuring Forticlient Vpn to Ensure the Remote connectivity of users outside the office.
• Repairing and replacing equipment as necessary
• Training new joiners on E-signature, TEC Send.
• Managing iPads from the charging station.
• Installation of Office Tools Such as Office 365, Outlook for Mac, Email on mobile devices, Outlook on the Web, Exchange Online, OneDrive for Business
• Asset management of Hardware’s such as Laptop, Monitor and other peripheral devices over excel sheet, Review Technical Documentation and procedures.
• Liaise with vendors and other IT personnel for problem resolution.
• Responding to technical support calls from end users through SCCM, ManageEngine, Quick Assist
• Managed various medical equipments used for visa medical screening
• Setting up user accounts and profiles on the network
• Installing updates, patches to applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Troubleshoot communications issues within Teams by using advanced tools.
• Diagnosing and fixing network problems and hardware or software faults
• Keeping a record of issues and faults along with solutions, for future reference.
EGPWS Software & Database Update.
ULB Functional Test.
24 Months MPFR Inspection, Replacement & Data Downloading.
CVR/FDR Data Downloading.
ELT Self Test.
Communication Check for Renewal of Arc.
2 Year Radio Inspection.
Replacement of Audio Selector Panel.
300 Hours/12 Months Optional Radio Inspection.
100 Hours OOP Inspection.
Replacement of TCAS.
Pre-flight & Post flight Inspection
Assisted in Engine Change.
Assisted in Rotor Blade Replacement.
Assisted in Performing Borescope Inspection of Turbo Shaft Engines.
Aircraft Types:
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SIKORSKY S-76C++ Fitted with Arriel 2S2 Multi Engine.
BELL 407 Fitted with Rolls Royce 250 Single Engine.
BELL 206L Fitted with Rolls Royce 250 Single Engine.
Assisted in Carrying out Transit Inspection, A-Check, Daily Inspection, Weekly Inspection, Component
Replacement & Snag Rectification.
Assisted in Monitoring gauges, dials and various indicators to ensure aircraft are operating correctly.
Assisted in Monitor gauges, dials and various indicators to ensure aircraft are operating correctly.
Assisted in Conducting routine and special inspections as required by regulations.
Assisted in Checking for corrosion distortion, and invisible cracks in the fuselage, wings, and tail, using x-ray and magnetic inspection equipment.
Aircraft Types:
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Airbus A320 Fitted with Pratt and Whitney Engine.
Airbus A320 Fitted with CFM Engine.
Practical training covering servicing, modification, repairs of electrical equipment & scheduled checks under the supervision of licensed A.M.E.
• Diagnosing of mechanical or electrical problems
• Repair wings, brakes, electrical systems, and other aircraft / avionics components
• Replace defective parts, using hand tools or power tools
• Examine replacement aircraft avionics parts for defects
• Testing of aircraft parts with gauges and other diagnostic equipment
• Inspect completed work to ensure that it meets performance standards
• Keep records of maintenance and repair work
Aircraft Types:
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• MERLIN 2B-AT Fitted with Garrette Turboprop Engine.
• LEARJET 24E Fitted with Turbojet Engines.
• CESSNA 152 Fitted with Lycoming Piston Engine.
• CESSNA 150 Fitted with Continental Piston Engine.
AIRCRAFT MAINTENANCE ENGINEERING, B2 AVIONICS. ------------------------------------------------------------------------------------- Electrical System Instrument System Communication & Navigation System
