Operations Assistant
amideast
Total years of experience :13 years, 0 Months
• Acting as the representative of the organization to the media
• Administering Customer Service standards and complying with all systems, policies and procedures
• In charge of promoting the “testing department” marketing and sales.
• Responsible of the disposal and destruction of confidential information and materials
• Assisting with new employee background checks
• Providing I.T user level technical support for users, computers, printers, etc
• Creating and sending invoices
• Responsible for the entire organization’s cash during the one-month leave of the company accountant
• In charge of managing and distributing the office’s petty cash
Foreign Exchange Programs:
• Responsible for foreign exchange programs between the USA and Oman
• Planning and budgeting excursions and trips of local interest for American exchange students
• Setting up, locating and supporting host families for American exchange students during their stay
• Organizing promotional events; ordering various materials and supplies for the events; liaising with suppliers, caterers, printers, hotels, clients and the US embassy
• Sustaining relationships with the exchange programs alumni, encouraging and guiding their continued development with self-organized volunteer work and charity events
• Interviewing several hundred Omani students each year in order to select the best pool of candidates to study in the USA
• Assisting with the visa application process for the Omani students to study in the USA
Testing:
• Monitoring the monthly organizational statistics (including number of clients and examinations) and reporting these to headquarters and ETS (Educational Testing Service) in Washington DC, USA
• Managing, sustaining as well as creating client relationships by promoting testing materials
• Selected by ETS to approve a potential testing and examination center in Oman
• Training and arranging proctors on examinations
• Travelling all over Oman at the request of the organization for various testing purposes
Customer Service Representative (September 2011-September 2012)
• Promoting AMIDEAST products
• Handling student registrations as well as assisting staff with various projects
• Assisting with the implementation of marketing plans for the English Language department
• Administering TOEFL, SAT, GRE and Kryterion examinations and registrations
• Training inexperienced entry-level workers in Customer Service excellence
• Interviewing and hiring teachers for test preparation courses
• Keeping timesheets for the teachers and following-up on salary payments
• In charge of evaluation and feedback processes for students
Al Raffah Hospital
Trainee (June-August 2011)
• Presenting and promoting organizational products to potential business clients
• Effectively applying company products to the needs of different organizations in various fields
• Sustaining and enhancing the services of current client engagements
• Giving weekly internal reports of personal progress regarding promotional campaign assignments
Majan College (University College) (graduated January 2010) Diploma in Accounting