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الاء عماد التكروري, Power BI Customer Service and Support at Microsoftproject

الاء عماد التكروري

Power BI Customer Service and Support at Microsoftproject·Microsoft

Jordan

Bachelor's degree, هندسة الحاسوب

Work experience

Total years of experience: 9 years, 1 months

Power BI Customer Service and Support at Microsoftproject

August 2023 - November 2024

Microsoft

Amman, Jordan

August 2023 - November 2024

Provide Customer Technical Support for the Power BI
issues.
❖ Ability to conduct thorough troubleshooting, debugging,
and solve problems in PBI Desktop and services.
❖ Troubleshooting the On-premises Gateway issues.
❖ Ability to deal with client stress and accept his/her trust
with good sentiment.
❖ Active in team working for case discussion and solving the
issue.
❖ Working with Escalation Teams to identify new issues.
❖ Working with the Product Group Team to identify the new bugs.
Company industry:
Data Hosting & Storage
Job role:
Customer Service and Call Center

Senior Cisco AAA TAC Engineer with Cisco Backboneteam in Poland.

June 2022 - August 2023

Cisco Systems - Other Locations

Krakow, Poland

June 2022 - August 2023

❖ Provide Customer Technical Support for the AAA issues.
❖ Responsible for troubleshooting AAA network security
issues.
❖ Troubleshooting the newest versions and working with
developer team to create the new bugs.
❖ Improve communication skills with the clients.
❖ Increase time management skills.
❖ Improve knowledge about network security.
❖ Ability to deal with client stress and accept his/her trust
with good sentiment.
❖ Team Working.
Company industry:
Cyber & Network Security
Job role:
Customer Service and Call Center

Senior Cisco AAA TAC

January 2020 - June 2022

estarta

Amman, Jordan

January 2020 - June 2022

Providing Customer Technical Support for the AAA
issues.
❖ Responsible for troubleshooting AAA network
security issues.
❖ Improve communication skills with the clients.
❖ Increase time management skills.
❖ Improve knowledge about network security.
❖ Ability to deal with client stress and accept his/her
trust with good sentiment.
❖ Working with Team to identify the new issues and
bugs
❖ Working in the internal Lab Team to simulate the
Customer issue,
Company industry:
IT Services
Job role:
Customer Service and Call Center

IT Engineer

August 2016 - January 2020

Pioneer Educational School

Amman, Jordan

August 2016 - January 2020

Responsible for fixing and maintaining the computer system and network of the school
* Install and configure computer system, printer, and telephones
* monitor and maintain computer system and networks.
*troubleshoot system and network problems and diagnose and solve hardware/software faults.
*provide support, including procedural, documentation.
*support new applications
* test and evaluate new technology to support and improve the E-Learning.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Trainee as ASP.NET Developer

October 2015 - April 2016

ٍٍٍSSS Process Company

Amman, Jordan

October 2015 - April 2016

Training as ASP.NET Developer to improve my knowledge about C#, java script, J query, and web developer in general case
Company industry:
Software Development
Job role:
Information Technology

متدرب

June 2012 - July 2012

مركز الملكة رانيا العبد الله لتكنولوجيا التعليم

Amman, Jordan

June 2012 - July 2012

التدرب على برمجية Oracle التدرب على صيانة الاجهزة A+ التعرف على نظام الشبكات داخل المؤسسة
Company industry:
Public Administration
Job role:
Teaching and Academics

Education

جامعة البلقاء التطبيقية/كلية الهندسة التكنولوجية

January 2013

January 2013

Bachelor's degree, هندسة الحاسوب

Jordan

GPA (point): 2.88 out of 4

GPA (point): 2.88 out of 4

Signal and systems, Digital Communication, Computer Network, Digital Electronics, Digital Signal Processing, Object-Oriented Programming, Advance programming, Data Structure, Database Systems, Operating system ,Microprocessors Systems, Digital system design and other CE related topics.

مدرسة الزبيدية الشاملة للبنات

July 2008

July 2008

High school or equivalent, العلمي

Jordan

GPA (percentage): 83.4%

GPA (percentage): 83.4%

شهادة الثانوية العامة للفرع العلمي

Skills

Team Leadership
Expert
Team Leadership
Expert
E learning
Expert
E learning
Expert
IT Management
Expert
IT Management
Expert
Data Analysis
Expert
Data Analysis
Expert
Network Security
Expert
Network Security
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
Problem Solving
Expert
Problem Solving
Expert
Mentoring
Expert
Mentoring
Expert
Training
Expert
Training
Expert
Networking Security Support
Expert
Networking Security Support
Expert
Power BI Data Analysis
Intermediate
Power BI Data Analysis
Intermediate
Management
Expert
Management
Expert
Project Management
Expert
Project Management
Expert
CCNA
Expert
CCNA
Expert
Administration
Expert
Administration
Expert
Team Leadership
Expert
Team Leadership
Expert
E learning
Expert
E learning
Expert
IT Management
Expert
IT Management
Expert
Data Analysis
Expert
Data Analysis
Expert
Network Security
Expert
Network Security
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Memberships

نقابة المهندسين الاردنيين

عضو في النقابة

June 2013

Training and Certifications

Certifications
Professional Project Manager
Oct 2024
Cisco Certified Specialist - Security CoreNo
Jun 2022
Cisco Certified Specialist - SecurityIdentity Management ImplementationNo.
Jan 2024
Cisco Certified Network ProfessionalSecurity “CCNP”
Jun 2022
Cisco Certified Network Associate“CCNA”,
Jan 2022
LEGO Education WeDo 2.0
Sep 2017
PHP Advance
Apr 2015
PHP
Jan 2015
computer Maintenance
Jun 2010
Training
Microsoft Copilot for Support.
Microsoft
Dec 2023
Microsoft Power BI PremiumFoundational.
Microsoft
Dec 2023
Microsoft Power BI Base Specialist.
Microsoft
Aug 2023
Microsoft Power BI Base Foundational.
Microsoft
Aug 2023

Hobbies and interests

القراءة

قراءة مجموعة من الروايات و كتب علم النفس والكتب الدينية