Performance Information Management Assistant
Mercy Corps
Total years of experience :7 years, 11 Months
- Responsible for supporting Performance and Quality unit tooling and retooling the Syria Information Management System to adapt to changing demands using data collection platforms-Commcare and ONA.
- Ensure that all data collection tools are well tested, and all mobile workers are assigned to the right roles compartments of the databases before collection.
- Maintain the questions standardization of PDMs
Assessments across the Hubs.
- Support the standardization of data collection and analysis across the hubs.
- Ensure the completeness and quality of data to support accurate reporting.
- Spearheaded the development of a cutting-edge Fleet Management Application, streamlining communication and coordination between drivers and the logistics team.
- Created application for helped real-time tracking of vehicle locations, automated reporting, to improved decision-making through data-driven insights.
- Conducted regular audits to ensure adherence to safety and environmental standards.
- Provide analytical support by identifying and analyzing existing data, designing and running SQL queries, to generate statistical reports.
- Support the design, development, and documentation of data dissemination and visualization tools, including dashboards and paginated reports.
- Build mobile digital data collection surveys for the field teams.
- Ensuring the accuracy and completeness of collected data and Monitoring and evaluating the quality of information.
- Implementing data quality control measures and
ensuring data security.
- Analyzing collected data to derive meaningful insights and Generating reports and summaries to aid decision-making processes.
- Designing surveys and assessments using ODK platforms for efficient and accurate data collection.
- Supporting projects by managing information related to
project activities and designing and implementing.
sophisticated automation reports through
Power BI.
- Develop and maintain robust databases that align with the organization's needs, this involves designing database structures, tables, and relationships to efficiently store and backup data.
- Maintain databases and perform updates as necessary to ensure accuracy as regularly.
- Supervise the efficient and accurate entry of data into database system.
- Translate business requirements into data models, ensuring scalability, performance, and data integrity.
- Prepared routine and ad hoc status reports.
- Installing and configuring computer hardware, software, systems, printers, and scanners.
- Monitoring and supporting computer systems and networks.
- Setting up accounts for new users.
Extensya (Vodafone Qatar Department)
Dealing and resolve all approximately 80 cases daily for Vodafone Qatar customers inquiries and solve problems that face's them by AVAYA and email, consistently exceeding targets, achieved was 97% average customer satisfaction rating, surpassing team goal by 12%, according to the back to manager reports at the time.
Receive customer calls and meet their needs and respond to their inquiry
Software Engineering is the definition, implementation, assessment, measurement, management, change, and improvement of the software life cycle process itself.
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