Ala'a Tbaileh

I ensure the accuracy and integrity of beneficiary data across resettlement
programs, including USRAP, the US Embassy, UNHCR, and other NGOs. I
manage case file creation and distribution, ensuring documents are scanned,
uploaded, and correctly entered into the Worldwide Refugee Admissions Program
(START). I also prepare travel packets for departing refugees and support quality
control to ensure compliance with resettlement protocols.
I uphold strict confidentiality and data protection standards, conducting quality
assurance checks on refugee files in line with USRAP guidelines. Assessing family
eligibility for resettlement, facilitating expedited processing, and handling case
management workflows. With a strong understanding of SOPs and USRAP
regulations.

• Activated program access and monitored security clearances to ensure timely case
progression.

• Provided customer support, resolved issues, and ensured positive experiences through
active listening and problem-solving.

Starting from receiving a project’s measurements draft, or BOQ, I choose the suitable aluminum sections, if its one of the companys special sections or a general commercial one, after that I make the designs using AutoCAD. The cost estimation is made within a studied plan depending on the project variables. Finally the project pricing preface is presented directly to the client using sales and negotiation skills until the deal is closed.

• Presented proposals to clients and closed deals using effective sales and negotiation
skills.

• Handled customer inquiries, resolved complaints, and recommended services to
improve satisfaction.

As a Sales Officer the main duties are servicing existing accounts, obtain orders, distribute them on sales representatives, and submit quotations followed by pursuing purchase/selling critical procedures, plus establishing new accounts.
Likewise, providing quality services to meet customer business needs, using the best methods in Aviation Information Technology

• Managed accounts, provided quotations, and pursued new business opportunities.

Improving and Enhancing Warehouse Space Management, lean production, and quality control.

I practiced the basics of working as a Sales Engineer searching for new clients who might benefit from company products, developing long-term relationships with clients through managing and interpreting their requirements, make sure that our products satisfies their needs in terms of quality, price and delivery.