Quality Assurance and Accreditation Manager
Al Gazeera High Institute EGI
Total years of experience :33 years, 8 Months
- Manage the process of quality accreditation through applying to NAQAAE " National Authority for Quality Assurance and accreditation of Education" to prepare the Institute for accreditation.
- Directly manage the quality team and executive committees to prepare for the institute accreditation process including both administrative and educational sides. Responsible for preparing the self-study and both short and long term plans for accreditation including all data about different academic courses and academic staff for more improvement.
Manage customer’s support team in solving customer’s problems. Supervise outsourcing support teams’ performance in different locations and provide technical support and different solution to meat customers’ requirements.
4+ years Experience as IT manager at "Riva Pharma SAE" in :
- Managing the implementation of the network infrastructure cabling, installing IT Racks, servers and telecomm equipments.
- Site preparation and customer support.
- Directing the maintenance supervisor and IT staff on Preventative Maintenance Strategy.
-Developing work schedule plans and processes for maintaining and improving manufacture uptime for both production and financial lines.
- Supervising and managing security team in implementing and maintenance of fire fighting, CCTV and access control security systems.
- 10+ years Experience at "Barclays Bank" in Banking Infrastructure and Communication Networks and Service & Support of site preparation, IT rooms design, security systems and Branches Expansion projects. Managing and Providing guidance and oversight special planning, financial budget and cost estimates, and engineering studies as applicable.
- I had been promoted during this period from Data comm. Team leader, then Communication Manager and Infrastructure manager.
- Proven track record in Branches Network Expansion for more than 70 branches including IT systems, LAN/WAN installation, Site Preparation, Electric outlets distribution (Normal AC and UPS), Generators connectivity, Security Systems, Branches final fitting facilities and furniture including fire fighting systems, A/C, Security systems, PC and telephone implementation and furniture.
- Experience in Network Branches Expansion Project Management and Risk assessment and mitigation.
- Experience in Banking Financial operation environments and Budgeting control.
- Experience in Designing and Planning Business Continuity Management plan (BCM) and Data Recovery Sites (DRS) implementation and testing.
- Experience in Tendering and Purchasing IT equipments, Security Systems, Branches Furniture, A/C machines and recommending cost effective solutions in lesion with the facility team and Consultants.
- Team management and leadership capabilities to lead technical professional team including contractors and remote teams.
o 10+ years Experience at "Barclays Bank" in Banking IT System operations.
- Providing daily, monthly and yearly updates, balance sheets, journals and statement of conditions.
- Controlling system backups and recovery solutions in disaster cases.
- Controlling all IT daily records, exchange rates and MIS reports.
- With good knowledge of different IT Operating Systems and different system migrations.
o Experience in Banking Financial operation environments and Budgeting control.
o Experience in Designing and Planning Business Continuity Management plan (BCM) and Data Recovery Sites (DRS) implementation and testing.
I had joined Barclays since Jan. 1989, in IT Operation department as a System Operation and had been promoted in different positions within Operation dept. in different branches and HO. (Operation supervisor, Deputy Section Head and Section Head).
• Within this period I gained experience in different banking operations as responsible for daily update and providing daily, Monthly and Yearly financial positions.
• Ensuring the accuracy of data entry, execution of the operation schedule.
• Installing and operating new core banking systems and equipments at the new branches.
• Directly supervising the operation team.
• Gathering of all branches financial statement and provide cumulative monthly financial position to finance dept. and upper management.
• Controlling all types of Daily and weekly backups keeping them locally and outside.
• Preparing and updating the operation documents and manuals in participation with the section head and the operation assistant manager.
• Liaison with the Maintenance contractor to ensure that all equipments are in use and all troubles are handled properly.
• Participate in the selection, analyzing, modifying and testing any software to enhance the system performance.
• Providing the upper management with monthly MIS reports related to monthly balance sheet.
- Computer Site preparation and installation (Site preparation).
- Training courses planning and preparation.
- Software and hardware lecturer.
- Prepare courses related to different diplomas in the institute (Tourism, Secretary, and Computer Diplomas).
- Math. & Statistics. Instructor for Different Diploma
Oct. 89 -Nov. 89
Training at “Union De Banques Arabes et Francaises” (UBAF).
-Training for different computer operations and system securities.
-Brief knowledge about SWIFT operations.
Dec. 89 - Jan. 90
Training at "Banques Arabe et International d'Investissment.” (BAII).
-Training for different computer operations and system securities.
-Brief knowledge about SWIFT operations.
-Brief knowledge about TESTKEY systems
- Hardware maintenance and devices installation.
- Software installation.
- After sale Technical Support
- Software lecturer.
Preparation course for having PMP Certeficate , in which we passed through : - Projects Initiation process between Project Manager and Stackholders - Project Planning, with activities definition, budjet determinition & HR Planning - Project Execution with quality assurance and complete information distribution - Project monitoring and controlling through control all risks and performing quality control - Project completion and closing phases with a stackholders sign off
During this Diploma I had studied the following subjects: - Operation Researches - Technology Transfer - Productivity & Production - IT Operating systems & Data Base Admintration - Engineering Ecomomy - Accounting Basics and concepts
Specialized in Telecomm & Computer Science , Graduation Project in Computer Local Area Networks (LAN) with grade V. Good.
