Alaa Elayyan

for Shared service center.
• Follow up on a daily basis on unopened and pending cases on GCS and make sure
to respond and process requests that come to the HRSS platforms such as GCS / SF
or any related systems as well as support employees on day-to-day policy related
queries within the timeframes and SLAs stated in the SOPs
• Develop and monitor Standard Operating Procedures to ensure high quality and
consistent service delivery as well as compliance with the local laws and
regulations.
• Ensure compliance with internal control standards and implement procedures to ensure
efficiency, data integrity as well as integration with other service lines for each country.
• Ensure accuracy of relevant information by identifying, investigating and rectifying
routine errors and anomalies in input data
• Bring together efforts at all service lines levels to ensure proper coordination, flow and
maintenance of employee data (on-boarding, records updates, status and personnel
changes, benefit deductions, etc.) in Success Factors and any other related internally
used information technology systems.
• Support the internal audit, external and government audits and prepare recurring and
ad-hoc reports as needed.
• Create trackers/ control sheet and ensure they are always up to date with accurate
information and they are properly used
• Ensure data accuracy on all types of letters issued to the employees
• Process monthly payroll with the utmost accuracy as well as recommending and
implementing the appropriate actions that helps minimize the margin of error.
• Develop and maintain productive working relationships with stakeholders to foster
business improvement and objective achievement
• Liaise with insurance companies or the third-party administration for proper claims
management, addition and deletion.
• Suggest cost containment recommendations for every service line while ensuring low
tolerance to fines.
• Undertake any project work relevant to the activities of the Shared Services Centre and
appropriate to the grade handled by each member
• Manage time-off for the team members, as well as ensure proper handover and service
continuity.
• Conduct a weekly team meeting to discuss updates, challenges, recommendations, etc.
• Handling the Payroll for GCC countries, Jordan and others.

Conduct and analyse yearly staff performance evaluations and provide needed
recommendations.
• Manage, maintain and update employee files related to hiring, termination,
leaves, transfers, promotions or renewed information using Human Resources
Management System.
• Develop, update and communicate HR policies and procedures and recommend
improvements to ensure increased efficiency in service performance.
• Manage and follow up on all medical insurance aspects and benefits and
communicate benefits information and insurance forms to employees.
• Advertise vacancies, interview applicants, refer qualified candidates and
implement the recruitment process.
• Provide personnel and HR related documents to employees.
• Coordinate and plan company social activities and incentive programs.
• Plan, develop, evaluate, improve, and communicate methods and techniques for
selecting, promoting, compensating, evaluating, and training employees.
• Assist and counsel employees on personal or work-related problems or inquiries.
• Prepare monthly salaries with all the amendment transactions on the payroll
system.
• Prepare employee separation notices and related documentation, and conduct exit
interviews.
• Ensure company compliance with Jordanian Labour laws and any other related
laws, including reporting requirements.
• Monitor employee time attendance on daily basis.
• To monitor and solve day to day queries of employees in adherence to
management instructions and company policy.
• Present reports to management as and when required.