alaa abou shakra

Engineer customer service at NCR

• Oman - Muscat
• My current job since February 2010

• Four years successful experience in customer service and problem-solving for Bank ATMs & kiosk machines.

• Recommend ATM & CDM for banks as well as Kiosk machines for Telecom Companies, which fits best their needs.

• Improving Productivity of the International Company’s retail branches by incorporating NCR “POS” machines in all their stores and shops across Oman.

• Effective problem-solving for all customers by planning and implementing proactive procedures.

• Maintaining regular after-sale follow up for the customers’ satisfaction.

• Performing training sessions to all bank staff on all sold items (hardware and software).